Communication about when the car would be done would have been nice. I was told it was only going to take ****-2 more days and it ended up being a week, I had to reach out to find out when it was going to be done. So better communication would have been nice!
11/25/2023
Victoria T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was great , very satisfied with the outcome
11/20/2023
Carol M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything on the dashboard was switched around. For instance it was changed to a radio station, the information directly in front of me was changed, the battery was disconnected so that messed up the GPS mapping. I was able to correct it all but it would have been nice if everything had been put back the way it was originally. My suggestion is for you take a picture of the dashboard and return everything to exactly where it was. It would be a nice courtesy. Other than that the service and the work were excellent.
11/2/2023
Jerry G. VERIFIED CUSTOMER
Vehicle Make : Jeep
tHEY FIXED MY RIDE IN RECORD TIME.......
10/23/2023
Tina K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great, kept informed on the status of the process. Great staff. Great Job!!!!
10/19/2023
Erin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciate thoroughness to ensure desired results. Wish it were a bit faster but not under star’s control.
10/14/2023
John H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nice job!
9/2/2023
Brandon L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
(Y)
8/18/2023
Ronald L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent, prompt service and great communication! Thank you!
8/5/2023
Donald F. VERIFIED CUSTOMER
Vehicle Make : Jeep
They did a nice job on my car which was rear-end. I took my son s car to them a couple of years ago. They did a great job for him also!
8/3/2023
Sarah Z. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
awesome
7/29/2023
**** F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job by all. I appreciated Marco keeping me to
date on the repairs.
7/24/2023
Donna T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It took an exceedingly long time to get an appointment. After I had another person take the car in for an estimate because I was unable to do so, no one from your office notified me that you still needed my signature, causing another delay! I don’t think I should have to drive a damaged car around for over three months before it’s fixed. The car rental agency adjoins Star body, and the insurance of the person who damaged my car covered repairs and rental. But Star didn’t give Enterprise the insurance contact information, so I ran into difficulty in getting a rental car. I also wish I had been told in advance not to go to a drive-through car wash, but that I would have to drive to Medford from Ashland to get a hand wash at Star. The car looks nice now, but it was all together, an unpleasant experience that exacerbated the disappointment of having a careless driver damage my car.
7/19/2023
Andrew B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Marco and the team hit a home run on the whole process of repairing my wife’s van. You guys are always kind and courteous and respectful. I’m so glad that I do business with Star Bodyworks. Peace be with you and may God bless you.
7/17/2023
Lucas C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone involved was incredibly helpful in the process of getting our car repaired and in a timely manner. So, thank you very much and I really appreciate it
6/27/2023
Elizabeth A. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys had our vehicle for a week before you even touched it. All that needed fixing was to replace the gas tank lid. My husband had to call to find out the status of the vehicle. He was told during that phone call that you guys were fixing it right then and there! As an added bonus, someone forgot to put the spring in the door so it took 2 people to open the gas tank door to gas the vehicle. You guys did order the spring and several days later you fixed it. I guess my expectations were a little bit higher. Thank you.
6/1/2023
Dale G. VERIFIED CUSTOMER
Vehicle Make : Toyota
keep up the good work
5/14/2023
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly, fast, efficient. Beautiful job. Well done.
5/14/2023
Pam N. VERIFIED CUSTOMER
Vehicle Make : Honda
You did not fix my car! You completely tore it apart so that you could get paid by the insurance company to provide them an estimate. You lost and broke pieces off my car, did not put them back on, and completely screwed us over.