My experience was exceptional from my first call to Sarah to schedule an appointment for an estimate, to Randi's review and estimate of my vehicle, and it all rolled from there. Robert was also very helpful and Dan the Service Manager.
Timely, professional, efficient, honest, transparent, customer focused. I wouldn't hesitate to recommend or return to Star Body Works. Their towing service is also exceptional. Having Enterprise Rental Car adjacent to Star was more than convenient.
9/23/2018
Theresa L. VERIFIED CUSTOMER
Vehicle Make : Volvo
In comparison to the other large auto body repair business in Medford, well.... there is no comparison. Recent experience at New Stage Collision resulted in complete customer dissatisfaction, we will never do business with them again, and we tell friends, family and co-workers.
The experience with Star Auto Body has been excellent from the first phone call to the return of my vehicle after repair. Emails, phone calls, and texts of photos of my vehicles during this simple repair were very appreciated. My opinion was valued and I was treated with respect by friendly and happy staff. We will tell friends, family, and co-workers about this great experience we had. Thank you, Theresa L
9/23/2018
Roger W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding job.
9/22/2018
Clara B. VERIFIED CUSTOMER
Vehicle Make : Ford
Yes I am totally satisfied
9/22/2018
Michelle E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks for getting the repairs done & the car back to us 2 days earlier than stated!
9/20/2018
Robert H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I thought all of your front end staff were fantastic. The thoroughness and detail of the planning and work done by the techs and managers was outstanding!
9/20/2018
Robert P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate your quick responses to my needs and flexibility to work with my daughter.
I also liked that you cleaned the inside of the car too!
9/20/2018
Kay E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like their communication (text) system. Car was ready earlier than originally stated and clean on pick up. We are happy with the work.
9/19/2018
Richard L. VERIFIED CUSTOMER
Vehicle Make : Subaru
While it appears your repairs were adequate, I am unhappy with how long it took. I had a rental car for 29 days, which I had to pay for out of pocket. Your paperwork stated the repair took 10 days. I do not tolerate dishonest documentation with service providers. I will not recommend your services to anyone and would prefer not to be contacted by you any more.
9/18/2018
Donald B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Work performed as quoted and in timeframe promised.
9/18/2018
William And. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Star Body Work took the initiative to keep me informed as to the progress of my auto repair.
9/15/2018
Rick S. VERIFIED CUSTOMER
Vehicle Make : GMC
Job well done. Thanks for the nice job???? It is nice to get
The car washes
9/13/2018
Kyle W. VERIFIED CUSTOMER
Vehicle Make : Audi
Thanks so much
9/13/2018
Vickie H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great team very professional and i will recommend to everyone glad i choose this company and I'm very happy with the results
9/12/2018
Mark B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everything looks great. Was a great experience.
9/8/2018
Kathy E. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks for your service. I was wondering when i can give it a bath. Its really dirty
9/4/2018
Linda L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Competent, pilots, friendly staff.
9/1/2018
Nancy E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased. Thank you
9/1/2018
Dale G. VERIFIED CUSTOMER
Vehicle Make : Ford
Worst paint matching job I’ve ever seen.
I’ll never use Star again.
8/31/2018
Sheri S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took much longer than I was told and the extra charges were because the repair technician broke something while working on my repair. Also, I was never offered a loner vehicle.