I would like to take this opportunity to thank everyone at Rick Hendrick for their outstanding customer service. No one likes to have to get repairs done on their vehicles especially when it's from a deer hopping in to your car. Every staff member I encountered was friendly, knowledgable, and courteous. They made the daunting process of having my car repaired extremely easy. I felt at ease leaving my car in someone else's hands. The front desk staff were quick, organized, greeted me right away, and had smiles on their faces. The Geico adjuster was friendly and walked me thru the entire process as well. The enterprise staff was also excellent even though they were very busy and slightly understaffed. I don't usually write reviews but I believe that this team you have is an excellent example of how teamwork creates happy life long customers and they should all be acknowledged for their outstanding customer service. I will use Rick Hendrick again for any future repairs to my vehicle and recommend you to anyone needing repairs to their vehicles. Thanks again for providing me with an excellent experience.
Sincerely A Happy Customer,
Janelle Connery
11/13/2014
Alfredo A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Absolutely loved the hospitality and prompt service!! My car looks great!
11/13/2014
Jessica H. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The entire experience start to finish was fast paced, convenient, and pleasant. I enjoyed the text updates and the finished product was beautiful. Thank you for making a stressful event hassle free!
11/13/2014
Angela J. VERIFIED CUSTOMER
Vehicle Make : Toyota
City Chevrolet did a fantastic job on my car repairs. They kept me informed of the entire process via text and calls. The sparkle on my car was amazing! ABSOLUTELY BEAUTIFUL! Thanks again for the wonderful job!
11/13/2014
Xiaozhao L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good experience. Thanks.
11/13/2014
Joy R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The repairs that were done look great! The entire process went smooth and Karen did a great job keeping me updated on the progress of the work.
11/12/2014
Francis B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service, but most importantly, great work.
I love the way the car looks.
11/10/2014
Jacqueline S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service and excellent repair job.
11/8/2014
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very nice helpful people who tried hard to help. Thank you so much.
11/8/2014
William S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Total customer services and benchmark work
11/8/2014
Susan F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was happy with my experience however I would of liked better communication on the status of my car through the experience.
11/7/2014
Robert K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very satisfied with the repair experience itself. I was not satisfied with the rental car service. Filling out the paperwork took longer than normal because I didn't have the proper documentation to use a debit card. If I had been informed of the need for extra documentation before the appointment it would have run more smoothly. Additionally, the rental car was given to me with only a quarter tank of gas and I was expected to return it with a quarter tank. This created stress because I had to add gas in small increments in order to reach a quarter tank without paying for gas that I didn't use. The car should be given to the customer with a full tank of gas and then it can easily be returned with a full tank with no extra hassle to the customer.
11/7/2014
Cynthia D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service.
11/6/2014
Paige O. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks fordo inequality job
11/6/2014
Alyssa R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was extremely organized and the repairs were quicker than I expected. Times of drop off/pick up were also flexible with my work schedule. Repairs look great..Thank you for making it easy!
11/6/2014
Troy F. VERIFIED CUSTOMER
Vehicle Make : Acura
Most positive aspect in my opinion was the constant communication. I've had to call repair shops in the past only to hear that the repairs were made yet someone dropped the **** in calling me to inform me, but that didn't happen with Hendrick.
11/6/2014
Toni M. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for taking great care of my vehicle. I appreciated the daily updates as well as the work being completed when promised.