For the price that was charged and the quality of service received, I would not recommended your company to anyone.
3/5/2015
Glenn P. VERIFIED CUSTOMER
Vehicle Make : BMW
My background and schooling was in the auto body industry. I have always done my own repairs and paint work. This is the first time that any of my vechicles have been to a body shop. I cannot put to words how extremely happy I am with the quality of service, the quality of the work performed and the total professionalism at hendrick collision of hickory! I would personally like to thank Jason Snipes for going above and beyond his job requirement to make my experience a pleasant one. Jeff the body shop manager has a team of professionals that he should be truly proud of! Rick hendrick should be very proud of the staff in one of his newest collision centers. I would love to personally thank Rick if ever the chance were to come about. I will recommend to anyone else to bring your vechicle to Hendrick Collision of Hickory for your paint and collision work done. Thank you again to everyone whom made a terrible situation of an accident into a very memorable one!
Glenn P
3/4/2015
Shelby M. VERIFIED CUSTOMER
Vehicle Make : Nissan
My experience was amazing, everyone i worked with was very nice!
3/4/2015
Austin P. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick, quality work, good communication, friendly staff.
3/3/2015
Joan B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was completely excited with the fact that it was completed one week early Great job
3/3/2015
Jamie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything looked great on the car..The color matched up real well..Good job!!
3/3/2015
Clarence L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The folks at the collision center stayed in touch with me, and that's important.
3/3/2015
Charlotte J. VERIFIED CUSTOMER
Vehicle Make : Ford
From the first phone call to the pick-up everyone I met was very customer service oriented. My car was done as promised and was perfect. I would recommend your shop and your team to anyone. Thank you for a job well done.
3/2/2015
Regina B. VERIFIED CUSTOMER
Vehicle Make : BMW
I had the worse experience ever dealing with Karen Jankowski or should I say not dealing with Karen. I started dealing with Jim who was very courteous and responsive. Once it became an insurance claim, it changed to Karen. Karen did a horrible job representing Hendricks and Nationwide. I was not kept informed unless I called to the point I had to have my nationwide agent call Karen to provide an update. I left the collision place and went down the street to the dealership because my tire pressure was low. I received excellent service on a Saturday without an appointment. Karen needs some training from the reps at the dealership. Please take her off the Nationwide account. Should I need more work I will not come back if I have to deal with Karen nor will I recommend sending any other Nationwide customers there.
3/1/2015
Scott W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jade Hughes is Awesome!!!
3/1/2015
Mentchaas A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I feel my repairs took too long to complete. I had to make several calls to get status updates. The literature suggests that I could view the progress of my repairs online, I was never made aware of this option. My car was there for more than a month, and the last two weeks I began to get daily updates. I am pleased with the quality of the repairs, but I feel it took too long.
3/1/2015
**** C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The service was excellent
My assigned representative was excellent
Customer service was excellent
My only small minute complaint was that the car
was delivered with a mound of snow. It was apparent
That they snow had fallen and no one attempted
To present the car in a more pleasing condition.
Like I said, complaint was minor, service was EXCELLENT, not to
Forget body work... TOP NOTCH
2/28/2015
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are very pleased with the service we recieved. The workmanship on our 2011 Rav 4 is excellent! Thank you!
2/28/2015
Sandra W. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was having a hard time getting to my repaired vehicle, and it was a Friday evening. The office manager, Anna, offered to stay for a few extra minutes if I couldn't make it on time. And Emory was very helpful with all my questions. I am so thankful that these employees made a hard time for me much more manageable. So glad to have my truck back, repaired professionally, and right on their target time. Thank you!!!! Will definitely recommend your company to a friend.
2/28/2015
Charlotte V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
We believe that Bryan Batten went beyond our expectations on keeping up daily reports on our repair since the accident occurred . This is a person that evidently takes his job very seriously. The whole process with our vehicle has really made it easier to understand . Bryan is also a people person. He reminds us of "the good old days" when service was like a one on one repair job. He is a great access to your dealership . Thank you , with sincere regards, Charlotte and Bill Veno
2/28/2015
Tia C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Y'all did outstanding
2/28/2015
Leo F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Process was quite efficient
2/28/2015
Cynthia N. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very quick! My baby looks great!
2/28/2015
Kenneth D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
First experience with a collision center, but it was a great one. Repair took no time at all, and was done very well. I'll definitely be bringing it back if I have more work to be done.