The first time we tried to pick up our vehicle, we had to deal with JC (no longer there) Clint **** and the rude office manager. Both the office manager and Clint need a lesson on how to treat customers. I had to go to the showroom manager Sean and his assistant Tiffany to get my situation resolved. Needless to say we had to make three separate trips and my husband lost a days pay to get it right. We live approx 35 miles from Hendrick that equated into 210 miles. Not to mention the first and second trip when I sent my sick son in law home only to have to turn around to come get me and on the second trip I had to turn around to get my husband. So in total it was about 300 miles not to mention the inconvenience.
11/14/2021
Lewis E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Completely satisfied, nothing i would do different.
11/14/2021
Clarence R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Moria was so helpful navigating us through this process and keeping us up to date on the repair. This was greatly appreciated. No Made the absence of our car easier since we knew it was being repaired and had some idea of it’s return.
11/14/2021
Deorrick P. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great Service
Really good quality of work
Pam the advisor was professional as always
11/13/2021
Amber G. VERIFIED CUSTOMER
Vehicle Make : Jeep
The staff there are super helpful & courteous! I’ve unfortunately had to bring my vehicle in for accident repairs more than once but they’ve always been repaired in a timely manner & my vehicles always looked as good as new when I I received them back!
11/13/2021
Angela P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work and excellent customer service
11/13/2021
David S. VERIFIED CUSTOMER
Vehicle Make : Lexus
One small issue that has been completely rectified.
Perfect "10" in all areas.
11/12/2021
. R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tiffany was great. She explained everything and truck looks brand new again
11/12/2021
Justin L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Scott was amazing to work with. He kept me informed of my vehicle repairs and was very polite and personable.
11/12/2021
Richard H. VERIFIED CUSTOMER
Vehicle Make : GMC
I have already submitted a comment and survey within 2 days of picking up our Yukon. Please stop sending these emails and texts to accomplish another one. I am very happy with the work you did. Thank you.
11/12/2021
Cecil A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Scott was extremely helpful
11/12/2021
Kristie W. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
So professional and accommodating. Car looks great and will pass along our great experience.
11/12/2021
Elibrando P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was fixed up like new and in a very timely manner
11/9/2021
William C. VERIFIED CUSTOMER
Vehicle Make : Audi
My relationship manager was wonderful. He's a really nice guy. Perfectly experience. I e been enjoying my "new" car extensively. Don't really know why Port City Collision (who couldn't accommodate me until late December) is the only"Audi-cerified body shop service providers - was the facset I was dealing with. That seems like **** in context of what I know today. Someone amongst you is a **** ****
11/8/2021
Mary G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very professional work done to my car and I really appreciate that they cleaned my car inside and out!!! Very happy to have gone there for my repair work. Thanks for making it so easy too without all the stress.
11/8/2021
David K. VERIFIED CUSTOMER
Vehicle Make : Jeep
The entire team was incredibly professional and kind. Quon especially took into consideration all of my needs, particularly since I am a single dad and needed a quick turnaround. Even with the time restrictions the team delivered a superb result. Thank you!
11/7/2021
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Kia
No repairs were beautiful and everyone that worked there was so nice I keep telling everyone if you have a problem with your car go to your place and get service
11/7/2021
Charles W. VERIFIED CUSTOMER
Vehicle Make : GMC
Hendrick Collision Center Cary is OUTSTANDING! I have nothing but positive things to say about every aspect of my experience. Jason Stuef is superb ... great person and professional! Deserves a BIG Christmas Bonus!! Show him the $$$$$$ ...
11/7/2021
Cristal B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you!
11/6/2021
Holly C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great at maintaining communication! Gave consistent status updates!