Damage was done to my vehicle while they were repairing other damage. They stepped up and repaired what appeared to be worse than the original damage repaired. Not sure why this was not noticed prior to me coming to pick up vehicle. Bad experience.
8/15/2015
Bradley B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome service
8/14/2015
Karen M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very impressed with frequent updates via text and photos. Work was professional, accurate and completed sooner than expected. Staff greeted me warmly and were quick to respond to my presence. Highly recommend and would use again.
8/13/2015
Keisha W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks to the staff for being kind, informative, and speedy.
8/13/2015
Gary C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was nice to deal with -- thanks!
8/13/2015
Amanda H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Jeff Gordon Chevrolet went above and beyond my expectations in many ways. World class customer service at every turn was my number one favorite but the list is numerous. Thank you so much for taking great car of me and my vehicle. I would do business with these guys any day!
8/12/2015
Jessica P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing experience. Top notch work and Customer Service. Scott was great and patient explaining everything to me. The staff up front are friendly and intelligent!
8/12/2015
Dale B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You have too much follow up after the service. I have had multiple texts. I have had phone call surveys. And I even had someone call me wanting to buy my truck from me. Too many interruptions. Your work was great & I would use you again but really am upset with all the follow up
8/12/2015
Christian A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and excellent customer service.
8/12/2015
John F. VERIFIED CUSTOMER
Vehicle Make : BMW
This is 2nd car worked at Hendrick Chevy. Each time great service. This time Adam was even better. Email updates and each time I had a question or concern, Adam got right back to me. My daughter picked up the car, I haven't checked it myself. But service itself, constant updates I consider very valuable. Thanks for great service
8/12/2015
Melinda M. VERIFIED CUSTOMER
Vehicle Make : Pontiac
This experience was convenient and efficient wish everything would run this smoothly.
8/11/2015
Cwo Keith. VERIFIED CUSTOMER
Vehicle Make : Ford
Keven Kutz and the J Gordon Chevy team did a fantastic job with our vehicle repair. From the time we walked through the door to pick up the team handled our case in a professional manner and went the extra mile helping to resolve a couple of issues that came up.
I will use and recommend Jeff Gordon Chevrolet for any future repairs.
8/11/2015
Bradford H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the professional quality workmanship you did on my vehicle. Thanks.
8/10/2015
Chrystal T. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were friendly and they handled my repairs quickly. I was very pleased with all parties - receptionists, service agent, everyone. Thank you.
8/10/2015
Chelsey W. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was worried that the process would be a headache, but everything was easy breezy, and I'm so grateful for y'all!
8/9/2015
Mary L. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleasant to deal with. Always looking out for me and keeping me informed.
8/9/2015
Christopher E. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The care of my vehicle was perfect. I was only a little confused as to why it was necessary to change my radiator and condenser after I was told that nothing was wrong with them and they were not damaged. They were replaced simply because they had been pushed back. And what happened to my old ones if they were undamaged but changed anyways? Other than the confusion on that subject my overall feelings about Hendrick Collision is 10 for 10.
8/9/2015
William W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt Paoli was AWESOME!! He was very professional and efficient, treated me with respect and made sure I was totally satisfied with the repair work. He was thorough in explaining the process of the repair and got the job done in a reasonable amount of time. I would definitely return for any future repairs. Thanks, Matt!!!
8/9/2015
Renato A. VERIFIED CUSTOMER
Vehicle Make : Mercury
City did a great job on my Mercury, they kept me updated on a daily basis on the repair and they went over with me on all the details.
Also they treated my wife and I with courtesy and in a very professional manner.
Again, great job!
Thank you!
Renato A
8/8/2015
****P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott Falls and his team provide the very best communication and service excellence. I couldn't be more pleased!