From the Manager, to the Assistant Manager, to the Estimator, each one did an excellent job. I would certainly bring my car back. Job well done to all!
Clyde
8/27/2015
William E. VERIFIED CUSTOMER
Vehicle Make : Honda
The work is good. The rep was polite and accommodating. The communication could have been better.
8/27/2015
Claude M. VERIFIED CUSTOMER
Vehicle Make : Dodge
I like that you did the job fast and really did a great job making it look brand new, thank you.
8/27/2015
Jorge B. VERIFIED CUSTOMER
Vehicle Make : Kia
Matt was awesome! He kept us updated through out the whole process and made the process very easy for us.
8/27/2015
Shirley H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast repair. Car was dropped off on Wednesday and ready on Monday.
8/26/2015
Emily B. VERIFIED CUSTOMER
Vehicle Make : Honda
I filed my claim through USAA so Don was my representative during the repair of my car. Don did a great job informing me of the repairs and kept me in loop while my car was being worked on. He worked with my schedule so that dropping off and picking up car was easy for me. He showed good customer service through the entire process.
8/26/2015
Russell J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was amazed by the speed at which my repair was done and by the beautiful quality of the work. A repair that was estimated to take 3-4 days was done in one day because your staff coordinated their efforts to make the best use of time. Kenny managed the care of my vehicle and coordinated with the insurance company. He kept me informed and was incredible to work with. I was very impressed every step of the way.
8/26/2015
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took too long, communication not good.
8/26/2015
Marcia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt and Zach kept me updated with everything going on with my vehicle. Although the front desk staff wasn't very friendly, I was always greeted with enthusiasm by Matt & Zach, and they message me feel as if they'd known me forever. Matt was also very helpful with the insurance company and always seemed to be my best advocate.
8/26/2015
Rosemary W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Been a customer of Rick Hendricks for years. Always satisfied with an excellent job they do.
8/25/2015
Anita B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The work was exemplary!
8/25/2015
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience overall. Scott kept me informed of my vehicle's status. When I picked up the car, he showed me all of the work that had been done and answered my questions.
8/25/2015
Eric G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My experience with Hendrick collision was great! My car was finished before I expected it and the work done looks wonderful!Thank you to Kenny for an easy and painless filing and claim experience. Great customer service!
8/25/2015
Derrick G. VERIFIED CUSTOMER
Vehicle Make : Dodge
The quality of repair is near factory condition
8/24/2015
Timothy R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much for the great work and keeping me up to date on the progress. My wife and I were totally pleased with the outcome. I just hope we don't need you service anytime soon. If we do, you'll be the place we call.
8/24/2015
James C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice fit and finish.
8/22/2015
Teresa K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Don Wyatt was helpful, pleasant, and true to his word. Best auto related service experience I've had.
8/22/2015
Francis G. VERIFIED CUSTOMER
Vehicle Make : Honda
Why would you send me a survey? It took you 37 days to complete a ten day repair job. You never ever communicated with me or ins company. Only way I found out vehicle wasn't ready was lack of text. This was the single worst experience I've ever had