Hendrick Collision Centers

My vehicle was supposed to be ready on Monday. Tuesday I started calling my liaison, Emory Davis, leaving a message and calling his cell number not reaching him. I did not hear back from him on Tuesday. Wednesday morning I again attempted to reach him. After several attempts I finally asked the person answering the phone if someone else could help me. She told me my car was in paint and would be ready that afternoon and that Emory Davis would call me. I did not receive a phone call from him. On Thursday, I contacted my insurance agent to see if he could get any answers. He quickly returned my call and I was told it was in assembly and would be ready that afternoon. At 410 I finally received a call from a female that my vehicle was ready. However I was not able to pick it up until Friday morning due to my work schedule. Upon arriving, my car had to be jump started which was odd as I have not had any issues with it. After two more jumps after I got my vehicle I had to purchase a new battery at 109.00. I wish I knew what battery brand was in my vehicle as I believe my working battery was replaced with a non working brand while being repaired. I am happy with the work that was done, however, am furious about the battery issue, and have absolutely NOTHING positive to say about Emory Davis.

Great work. Quick service. Super communication. Thanks

Paul was great. Really appreciated his kindness and hard work and especially follow up. He's a great asset to your company.

Very nice from start to finish..your representative was professional at all times and personable to talk with..appreciate that... Christopher C

It was the easiest experience I have ever had. The text notifications were wonderful!

Adam was very helpful and professional.

I appreciated your work done with my car. However, when I got back home, I found out there is one problem not fixed, which is manual trunk release not working. I have emailed the repair center about this. Hope to receive response soon.

C hris, estimator, was superb. He answered all questions, reviewed the work at completion and was a great ambassador for Hendricks. Tom

The staff was really nice from beginning to end with updates every few days.

My car was completely trashed (inside) when I got it back it was at least vacuumed out. Thanks for going the extra step. It's the little things customers appreciate! Also car was done a day early! Thank you everyone involved at the geico repair place!

The turnaround time was ideal. My car was ready within 24 hours. The team at Hebdrick is courteous, they took the time to answer my questions and all my concerns. The entire process was flawless, my rental was ready when I arrived and my car was washed and ready when I arrived to pick it up. The Jendrick tram made an unpleasant situation less painful in every way. Thank you for providing excellent customer service.

Great job and I was kept completely informed of the progress with my complicated repair. I appreciated the text updates.

Nice folks very professional, nice job! Thanks, Jim Starcher

Service was great! The best I have ever had from anywhere! Thank you!

David did an excellent job of managing the process and expectations.

Was great...thanks

Best experience I've ever had with the Hendricks organization! Too bad you don't sell or service Toyotas. Ryan was wonderful. Those who worked on my car did a great job. Kudos to you all at the collision center.

I was happy with my service and Brandon was very nice and easy to work with.

I liked being informed throughout the entire process.

Very satisfied. Outstanding job!