It took a month for me to get my car back, and the reason given was that they were getting slammed with a bunch of more cars every day. But my car was there first so how does current busy-ness affect my car that was there well before these other cars? Otherwise the job done appears very good and the customer service staff that I dealt with were very polite and professional.
12/15/2015
John O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very impressed with the customer service provided from the beginning until the end. I was kept up to date with texts and Brian was very helpful with **** stop shop. I must say that the collision shop out weighs the sales department by 1000 fold. Will highly recommend this collision shop to anyone. Thanks, John Outlaw
12/15/2015
Elsie C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very nice
12/15/2015
Odessa T. VERIFIED CUSTOMER
Vehicle Make : Kia
My many thanks and appreciation to your Team Mgr. Mr. Scott, he took care of my concerns in a professional manner and made sure I was well updated with the progress reports status of my car. I cannot have asked for better customer services, thank you once more!!
12/15/2015
Jasper And. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome. Job
12/15/2015
Rajesh B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good and prompt service
12/15/2015
Johnny M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The car looks great and I was constantly kept aware of the progress. Thank you guys so much!
12/15/2015
Lisa C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very Satisfied
12/14/2015
Justin B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very happy with the whole process. Scott with State Farm was wonderful to work with!
12/13/2015
Simone B. VERIFIED CUSTOMER
Vehicle Make : Kia
Wash and detail cars over a certain amount of money being repaired on them to include tires. Was disappointed that I had to go have my car cleaned after spending nearly 2300
12/13/2015
Holly H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have already discussed with Bryan and am scheduled to bring my car in for adjustment next week to hopefully correct the issue.
12/12/2015
Clement B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great follow up
12/12/2015
Demont W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything was perfect except they replaced one headlight leaving old one in vehicle now looks very whacky tacky would've WANTED them to kept the old one in, now I have to replace it myself given no option or the vehicle is left flawd over all good job.
12/12/2015
Tauchiana W. VERIFIED CUSTOMER
Vehicle Make : Honda
The car repairs are fantastic. I was disappointed in the office customer service. The staff were not friendly, made little eye contact, and the overall morale seemed low. When customers came in, there was hesitance in greeting. They appeared preoccupied. However, the staff made me aware that my car would not be ready in time and let me know the minute it was done the next day.
12/12/2015
Mary S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Outstanding customer service, and car looks beautiful!
12/12/2015
Corey R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
job well done
12/12/2015
Laura H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very nice and accommodating. The process was so quick I almost couldn't keep up with what was going on. I have never had a claim process that was so expedient and efficient.
12/12/2015
Michelle S. VERIFIED CUSTOMER
Vehicle Make : BMW
I've always appreciated the service and care provided at Rick Hendrick. This most recent experience was even better with the improved communication layered on top of the quality work. I wouldn't take my vehicle anywhere else!
12/12/2015
Rebecca B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Vehicle was completed when initially promised. I was kept in the loop on the timeline