Hendrick Collision Centers

You did a great job. I am just the type of person who is never satisfied.

First class staff all the way around work well with all the different businesses involved geeat,service and ready ahead of schedule

Thank you for taking great care of our Toyota. Very pleased with our service.

Great servive. Everyone was pleasant and made the experience enjoyable.

Matt Paolini is extremely helpful and kept me inform of the car repair progress. This is my 2nd time here at Hendricks.

Thanks for a professional, hassle-free experience.

Everyone was awesome!! Totally satisfied!

My daughter was delighted with the repairs to her car. I was pleased with the constant updates while the car was being repaired. No waiting no guessing. Thank you

I appreciate that I was called to be updated on the status of my repair and that they were honest when they weren't happy with the way something turned out.

You guys do great work. I am please with my car. Merry christmas everyone

Update communication (email/text messaging system). Center manager work on professionalism and customer service.

The repair time took three days longer then estimated, I and when I got it back the inside was all left all dusty from the sanding.it took me 2 hours to clean the dust off ,it was every where.I was not please with repair time and your cleanness, but the job it self was good.but I am not going back.

Great job! The text and email updates were appreciated. Nice touch.

Great communication through the process and the work done on my truck was great.

Dear Team Hendrick, My thanks to Scott Johnston and the entire team at Hendrick Collision Center in Cary for an outstanding job and exceptional customer service. A lot of companies talk about their customer service, but your team delivered! When I was involved in an accident almost three hours from my home I had no idea where to tow my car to for repairs. I had my doubts about taking it to a big company like Hendrick, but with a car rental location in the facility and assuming the possibility that they could possibly shuttle cars back and forth from their other locations, I took the leap. From the moment I entered your shop and spoke to Scott I knew that your team knew what they were doing. I started getting e-mails the same day I had the car towed in that work had already started. The original completion date was estimated to be 4 weeks out. A little more than two weeks later I received the call that the work had been completed. When I asked about whether I could pick it up in Charlotte Scott Johnston on your team did not hesitate. He offered to personally bring the car down to your Concord location, on a Saturday no less, to make this happen. He found a way and went out of his way to deliver what can only be described as exceptional customer service. Not only that, but the technician did such an outstanding job that you would never be able to tell that the car was in a wreck. Congratulations to the Hendrick Collision Center Cary team on a job well done. Please extend my personal thanks to everyone involved in helping to make the very best of what just 16 days ago was a very trying circumstance. Happy Holidays to you all! Best Regards, -Paul S

Everyone was extremely accomodating. I was very impressed with my Geico agent at Hendrick along with my Enterprise agent. My Geico agent called me consistently to update me on my repair and worked with my personal schedule to coordinate my rental drop off. He even helped me find a ride! Overall, I received top notch service and got back a perfect and clean car that never looked like it was in an accident. I hope I won't have to return soon, but if I do this place makes it a seamless and friendly experience! You guys are awesome. Thanks so much!

I couldn't have asked for a better experience and or better results with my repairs.

Keeping me up to date on progress. Haven't looked at it in the daylight yet, but it looked great. Was so happy it was cleaned as well!

Excellent work

Outstanding repair job! Faster than I expected, with great results.