Unorganized, miscommunication.job was done incorrectly on the car. Geico representative was very unprofessional.
3/5/2016
Jill C. VERIFIED CUSTOMER
Vehicle Make : Mazda
The seems didn't line up, the trunk is crooked, the mufflers not even, the whole side of the car was scratched, the paint job was multi layered. Worst job I ever saw, maybe the blind technician worked on my car. I hope the re-fix goes better than the first fix. :(
3/5/2016
John H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks for the fast repair service, and having me in and out in a flash when dropping off and picking up my car.
3/5/2016
Eva L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciate the work that was done it was excellent and thank you again for all the good work never die
3/5/2016
Tywron H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you all for your professionalism and your hospitality. The seamless transition between dropping my car off and receiving my rental was flawless. Thank you for your time and service
3/4/2016
Karen D. VERIFIED CUSTOMER
Vehicle Make : Saturn
Paint did not match my car. I understand white is hard to match but this was very obvious it wasn't the right white!
Thank you
3/4/2016
Sue P. VERIFIED CUSTOMER
Vehicle Make : Honda
This dealership is over the top wonderful. I will recommend it to all my friends. Very very positive experience. Thank you all so muxh
3/4/2016
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Looks like I never had damage! Extremely pleased!
3/4/2016
Cheri M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
There was good communication regarding progress until the last 2 days when I had difficulty getting a response from the person in charge of the repair work. At this point honesty about the timing would have reduced the stress we experienced regarding the pick up of the car and our daughter's ability to make the drive to South Florida. I understand it is difficult to deliver news regarding delays but when they aren't communicated it does not reflect favorably on your organization.
3/4/2016
Watson K. VERIFIED CUSTOMER
Vehicle Make : Nissan
I got a call that my car was ready for pickup. However, my front bumper did not properly fit onto the car. I brought it the attention of staff. Nothing could be done in terms of fixing it the same day. I drove from Winston-Salem to Durham only to be disappointed. The rental car was taken back to enterprise before my car was brought out to me. I then had to drive back to Winston-Salem with my car and not a rental car. Now I have to drive back to Durham to get it fixed again. I'm disappointed and dissatisfied with the service so far. I moved to Winston-Salem recently and you can understand the frustration of driving back and forth because of a sluggish job. Not just the 3 hours drive to and fro, but the cost of gas and my time...
3/4/2016
Terry S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. Thank You!!
3/4/2016
William J. VERIFIED CUSTOMER
Vehicle Make : Honda
Your representative Matt is very professional and I am very satisfied with the service
3/4/2016
Jerry O. VERIFIED CUSTOMER
Vehicle Make : Kia
From the time of the crash until I picked up my vehicle I was met w/the highest degree of professionalism. From the GEICO adjuster Evan Neisler to Kristi Shelton of Enterprise to Don Wyatt of HCC. Thank you for making it a pleasant experience.
3/4/2016
Rajendra J. VERIFIED CUSTOMER
Vehicle Make : Acura
Very Friendly people. High quality of work and timely work have been finished. Specially Scott was helpful from beginning to end.
3/4/2016
Alexandra K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The team exceeded my expectations! Everyone was incredibly friendly and my car was cleaned upon its return, which was an awesome surprise. Thanks!!! :)
3/4/2016
Jessica W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service
3/4/2016
Michael K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks. To. All. Of. U
3/3/2016
**** S. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The team at the Rick Hendricks collision center were very friendly, always kept us up to date on the status of the repair and made sure we were completely satisfied once done. Shawn Neronski was right on the money for the estimate so we didn't have any surprises.
3/3/2016
Shari C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
High regards with everyone I came into contact with during the repair. Very well managed.