Dates discussed for drop off and completion were off by 7 days. Was told that other smaller jobs took priority over my vehicle. Communication was poor.
6/5/2016
Karen N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks great! Like being kept well informed about stages of repair...but the last week was not kept up to date as well as beginning.
6/5/2016
Sandra P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and Matt Palonni is really good in customer service. I will referring more people to u guys. Thanks!
6/5/2016
Bryan M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Job well done. Also, the detailing was something I wasn't expecting and they did an amazing job as well.
6/5/2016
Margarita N. VERIFIED CUSTOMER
Vehicle Make : Honda
****. Keep your word. I was told the rental fee & bumper would be taken care of but that was a lie.
2. Give timely updates. Repeatedly, I had to call to find out the status of the repair.
3. When I made my appointment, I as told the rental would be set up & ready when I dropped the auto off. After dropping my car off, I had to set up the rental & wait over an hour (with 3 kids) for the rental car.
6/4/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Not sure yet
6/4/2016
Tevin B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I had some issue with my repair
6/4/2016
Mary M. VERIFIED CUSTOMER
Vehicle Make : Ford
I like the method of keeping the customer informed of the repair.
6/4/2016
Richard R. VERIFIED CUSTOMER
Vehicle Make : BMW
Personnel very helpful and knowledgeable. Repairs were done in extremely fast time. Car looks great.
6/4/2016
William A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Don Wyatt is great
6/4/2016
Tameka G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work. The car even runs better. Keep open lines of communication with employees or co workers and the jobs will always be excellent.
6/4/2016
Matthew A. VERIFIED CUSTOMER
Vehicle Make : Volvo
A few delays but fantastic work
6/4/2016
Ken C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was missing sunglasses
6/4/2016
Mitzi L. VERIFIED CUSTOMER
Vehicle Make : Jeep
I would definitely recommend you to others.Paul was fantastic and so helpful very pleasant to work with.
6/4/2016
Kevin T. VERIFIED CUSTOMER
Vehicle Make : GMC
Went fast and was done professionally
6/4/2016
Carl G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Paul is the best!
6/4/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Even when there were hiccups, they worked hard to make everything right.
6/4/2016
Timothy P. VERIFIED CUSTOMER
Vehicle Make : Honda
From the moment of our first contact after our accident we have been blown away by Matt Paolini! He was so nice and really upfront about the plan for our repairs. He had a great attitude and really listened to us. He was so personable but even more than that...we felt that he had things completely under control. Honestly, he made us feel that we were his most important clients. He did what he said he would do...when he said he would do it. If it was a phone call or email, he kept his word and worked hard to keep is informed. I can't remember the last time my expectations were exceeded. Thank you!
6/4/2016
Janice C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciate it the fact that my car was fixed fast and and the job was well done hopefully I won't have to see anyone there anytime soon but if I do Rick Hendrick's Collision on Highway 55 will be my first stop and recommendation to all my friends
6/4/2016
Luis C. VERIFIED CUSTOMER
Vehicle Make : BMW
Satisfied with repair, however, it took over five weeks to get my car back and the reason was a very poor coordination effort between BMW Dealer and Hendrick's Repair Shop. I did everything in my power to get all parties together, including Insurance adjuster, prior to commencing repair, and ensuring problems were specified in writing, and still the repair was done piecemeal and had to continuously be going back and forth between dealer and repair. Repairs handled by Dealership used to be smooth and customers were 100% worry free. Now, one must be hyper vigilant to ensure every is done. Technical repair expertise was good.