Hendrick Collision Centers

Fast, friendly service!

The service was the greatest. Rating of my representative on scale of 0-10.....? He was and is rated at 100. He made sute my vehicle was in the safest possible before it was released back to me. I will recommend to all I know in the future.

Paul Retter is absolutely amazing. Sad that I had to come twice for two different accidents. But both times I was treated as the royal Queen I am

Great service. !!! Thanks for a great job

Efficient. Good job.

Awesome job from Joe and the team! Everything went smoothly and the service was excellent

In short, I don't feel safe in my vehicle. It is very difficult to steer. When I informed Larry of my concern, his response was something to the effect my Mini is not a true power steering vehicle. I've owned my Mini for roughly 10 years...and what I felt today driving her home was unusual. In addition, I asked for the team to check the driver's side door handle ( it was very difficult to open after the collision...it seems to be sticking). Nothing was done...If I understood Jade correctly she said the team could not figure-out what was wrong...you all are the experts, if you don't know how am I going to know. Lastly, the windshield has a chip in it. The deer's head hit the windshield (it was awful...that poor critter, blood was everywhere). My Mini was with your team for over a month and it is unsettling to know that no one noticed it. I didn't see it until I was well down the road. I was a little preoccupied with trying to steer the car (very scary). I live almost two hours away from the shop, so driving to your shop is not a convenient trip. I have always had great experiences when servicing my Mini in Miami, I was looking forward to the same great service. That is why I have never let anyone other than authorized Mini service centers to work on her.

I received an automated alert that the front sonar wasn't working. You had the car a week for cosmetic repairs, the sensors should have been checked.

Great job!

Everything moved smoothly from the time I dropped off my vehicle, till the time I picked up my vehicle. Everyone was friendly and knowledgeable. The text updates were great.

Everyone was great to work. Great job

The text are misleading about when the vehicle is ready. Made a trip to pick up my car because a text said it was ready and I had to wait 3 more days for the car. Improve the text system.

Paul was outstanding-great to work with!

Thank you. Car looks great. Thank you for cleaning it too. Most appreciated, but didn't have to

The car looks amazing. Can not tell it was ever hit. jonathan

Car smells like paint, I am not recommending this dealer for that reason

Scott is the best! He is always keeping me informed on the progress.

The detailing of the inside of the car was a welcome surprise. Definitely recommend. Oh, and the process was very user friendly. All staff professional and efficient.

Matt Paolini went above and beyond in keeping me informed of what was going on with the repairs. I would definitely recommend this place to a friend.

Although, Paul was very thorough and helpful I did not appreciate the fact the your organization continously communicating with Mr Carter regarding the situation of my vehicle. Even though he caused the damage to my car, he is not the owner and it's seemed as though when I contacted the office he would be contacted regarding my wishes which gave me the impression that your office felt he was the ultimate decision maker regarding my car. Just because I'm a woman my wishes and/ or instructions should not be ignored or shared with any third party who does own my vehicle l. Thanks