Hendrick Collision Centers

Customer service was fantastic. My only point to mention was that while the paint job was very good, there were a couple places that were very slightly inconsistent. I didn't point these out when I picked the vehicle up because I wasn't expecting perfection. Nonetheless, I see room to improve the quality of the painting. Thanks

I was very impressed with how they kept you updated on your vehicle during the repair process. Job well done and outstanding customer service.

Came in for an insurance claim which that repair was done good it seems on the bumper,however while my car was there the Front windshield was cracked which it was not cracked when I brought the car in ..While it's being fixed it makes me feel less confident than with the service ..a windshield being cracked During a repair on a bumper seems like a large oversight to have slipped by when they brought my van around ... Accidents happen I understand that but I was made to feel like "oh that's weird well we will fix it" no apology by anyone for the inconvenience, a little better customer service especially when your company damages something would be something to work on a simple "sorry " or a simple "I don't know what happened but let me make it right" would have been nice to hear . While it is being fixed by your company hearing those words as a customer makes you feel like you matter .

Please tell Kendall and all the guys that worked on my 2009 Nissan Murano, that I am so pleased with their work and professionalism! They kept me informed every turn of the repairs and I was so lucky to have them doing the work on my car. I am so pleased with their work I would definitely recommend them to family and friends. My car looks brand-new and you cannot tell where the collision started & ended! Again many thanks for a job well done.

Great service and nice people

Matt did an excellent job!

Excellent, friendly and professional service Very pleased.

Results were fantastic. The fact that it took a couple weeks longer than estimated wasn't ideal, but quality result is more important, so I'm happy.

The whole process was extremely professional and thorough. I was very satisfied!

super friendly and very pleasant people!!

They listened to my concerns and went above and beyond to get the job done...thank you.

Car looks great

I recently had experienced a car accident in June 2016 where I was not at fault, and I decided to choose the Hendrick Collision Center through my insurance company which is USAA. When I finally took my car to them Matt Paolini introduced himself to me and he had let me know he would be in charge of helping me get my car fixed. Matt Paolini went out of his way to help me tremendously by offering me a discount on an extra car maintenance job that needed to be done besides the damage that needed to be repaired on my car from the accident. I had told him that I could not afford the extra work to be done because I am a college student who is trying to make it financially. I noticed he had been listening to my problems and I was so happy that he cared about me as a customer. Matt did a wonderful job in supporting and caring about my concerns as a customer. He also helped me purchase my police report online, and he emailed it to USAA right away to help me speed up the process on my existing auto claim. He has been one of the kindest Assistant Team Leaders that I have ever noticed as a customer. I recognized he was always happy, with a nice personality, and very patient with me. He kept me updated all the time on what was going on with my car when it was in the shop for repairs. Overall, I would say Matt Paolini is the best!!! Please promote him soon to a higher Team Leader position with the Hendirck Collision Center or another place with a raise also because he deserves it very much!!! Thank you very much Matt for your kindness!! Sincerely, Amber Metoyer

The initial feedback and communication was great. The promise to be fixed was 20 days, no one contacted nor followed up after even though I called multiple times. Due to several inconvenience episodes, we rushed to get the car back Without checking it out throughly Only to realized that neither passenger front or back door open now. Pretty frustrating even though I left a message and have yet to get a response.

Good communication

Everyone there was quick and friendly and I got my vehicle back within the estimated time frame. Great service!

Quick, accurate, and convenient...very professional.

Great job!

The staff was very friendly, communication and expectations were clear, turn around was fast, and repairs came in under the estimated price. Overall a great experience!

The team did a great job providing a smooth and painless experience, and was very quick with completing repairs to my vehicle. The team was also very helpful and friendly. Will recommend!