Hendrick Collision Centers

Excellent service good customer service

You guys rock

Thanks-Great work

Your email updates were completely out of date. My car was done on Friday 7/29 and picked up on Saturday 7/30, however I was still receiving emails saying my car was on track to be done on Tuesday 8/2, which is completely inaccurate. I also had to work with enterprise to rent a car and both times they said they would call me back and didn't. I had to stop my in person to talk to them. Once was because the car they gave me had expired tags and they were supposed to call when the new registration came in. However, they never did.

Jade was amazing during the inspection. When we left the car we left a request with the auto shop to leave a certain part off the car, which they did! We were very impressed through the whole week with constant text messages telling us what step they were on. Overall we are over the moon with the service we got at Rick Hendrick Collision! Thank you!!

I was lied to about the status of my car and the fees the entire time. Always an excuse for why it was taking longer than expected and they always promised to call me the next day to update me, but never did. I had to track them down to find out what the deal was and how much longer. They then told me they broke a headlight while fixing my car so it would be another week, and this charge even shows up on my final detailed bill, and while emailing my estimator my complaints with him about the whole process he never apologized and said he didn't know where I was getting the information that he broke my headlight. It was in the bill and he told me. He also said he shared my email with his supervisor and they'd call me back. Three months later I still haven't heard a word. Also, my motor mount is broken and had been making a noise ever since it was fixed by Rick Hendricks. Not wanting to go back due to the horrible customer service, I waited and now it is almost ruined. They claimed that wasn't from the repair or my accident so therefore my insurance won't cover it. However, my car never made that noise before. It also took about a week to track down the status of my car and I never got a response until I went in there in person and demanded to talk to someone. I finally just picked up my car after hours with my spare key and they said they'd put the key they have in it. They never did and now I have to go back. Again. Oh and now my AC is broken, but worked perfectly before dropping it off for them to look at the motor mount. I am beyond disappointed in the service received.

Sloppy work.

Great service, very quick and they did a fantastic job on my car.

Very good service, communication,friendly and made sure that I was satisfied.keep up the good work

Had a great experience and excellent customer service was given. I received great updates as my car was being repaired and the completion was in a timely manner. They did a great job overall on all accounts

The Equinox my 4th Hendrick Chevy--guess I will keep buying/having service with you guys.

Helpful and did a good job

We were very satisfied with the service i reall y recommend this.

Excellent attention to detail and color matching on several damaged areas of the vehicle. Exceptional repair work.

Very satisfied with the people that helped me. Kevin and the courtesy car driver.

Very happy 10+++++++ excellent job, excellent satisfied with the work, have already recommended for future work, thank you so much

I would definitely recommend their services they strive to make you completely satisfied.Thank you Frank Lucido for your quick and friendly service.

Very painless experience!

Everyone at the Rick Hendricks team was so helpful throughout this process. I was completely satisfied with my repairs. Thank you !

Worked with Omar.He was very professional. Polite and well groomed.Your office was very nice. The receptionist very pleasant. The repairs were excellent! Nothing but good things to say about my experience at your business! I would refer to you anytime!