Matt is so courteous and helpful and the car looks great!
12/7/2016
Harry R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took three weeks to get appt. Estimate was done but found additional parts were required then kept the car for 11 days. I feel I was taken advantaqe of and that my car was not a priorty. I was told by my ins adjuster that this was a one day job but to expect two days.
Something was not right about the whole experience. I know the ins adjuster was not doing the work but he has a fairly good knownledge about repairs. I was given no indication from the repair shop that it would take that long for the repairs hence I did not get a rental which proved to be a hardship on me getting to work. I had to finally call about the car because it was taking so long. I just WAS NOT HAPPY ABOUT THE WHOLE EXPERIENCE.
I have had other work done at you place and found it was a good experience but not this time
12/7/2016
Taisha S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and great communication in terms of completing my vehicle in a timely manner.
12/6/2016
Calvin B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work and service is truly back in service
12/6/2016
Charleston P. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The work was very good I'm happy with everything that was done.would recommend anyone to take their car to you.
12/6/2016
Gail M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone I dealth with was totally professional, courteous, friendly and helpful.
Karen, who was in charge of my service, was especially attentive regarding
dealing with the insurance company and keeping me advised of all that I needed to know or attend to.
The repair is impeccable, as expected, and I thank one and all.
12/6/2016
Ilana J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Communication was extremely poor. Had to call multiple times in a row before the phone was answered.
12/6/2016
Russell R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jerked around and repairs werent done right
12/6/2016
Geoffrey M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you to Scott for helping us out with a concern after we had already picked up the car.
12/6/2016
Donald W. VERIFIED CUSTOMER
Vehicle Make : Honda
Delays, which were all preventable, were ridiculous which added to overall cost
12/3/2016
Shelly K. VERIFIED CUSTOMER
Vehicle Make : Lexus
The experience was excellent in every way. Thank you!!
12/3/2016
Tanya E. VERIFIED CUSTOMER
Vehicle Make : Kia
We have worked with Paul 3 times in the past year. We have had the best experience and wouldn't go anywhere else.
12/3/2016
Donald C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was great and I extremely happy with the repair.
12/3/2016
Matthew S. VERIFIED CUSTOMER
Vehicle Make : Smart
I liked the warm welcome and attention from various staff members. I also liked the text and phone updates. The car looked pretty, too!!!
12/3/2016
Marquieta H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kevin, thank you so kindly for assisting me with my pick up. I was extremely pleased with your customer service and generosity!
12/3/2016
Kenneth C. VERIFIED CUSTOMER
Vehicle Make : Hummer
JC was always very helpful and available to answer any questions during the repair process. I highly recommend Rick Hendricks Collision Buford, Ga for anyone desiring excellence in repairs and customer service! Once again, a huge shout out to JC for representing your dealership well!
12/3/2016
Tamitha D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was friendly and helpful. Great customer service and my vehicle looks great!
12/3/2016
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Mazda
I have to bring my car back because the headlamp assembly is not flush with the fender, which was why my repair was held up. There is still a protrusion It is not flush like the other side of the car.
12/2/2016
John R. VERIFIED CUSTOMER
Vehicle Make : BMW
Crystal kept me up to date on the status of my car and provided outstanding customer service. I also appreciate the attention to detail that the gentleman gave my car during the rebuild.
12/2/2016
Lorenzo M. VERIFIED CUSTOMER
Vehicle Make : Jeep
They were wonderful they made everything easy definitely one of my favorite places