Hendrick Collision Centers

Oakley sunglasses and beats headphones taken from my cars interior. Rear passenger tire leaking... Actual body work looks good. Disappointed someone stole personal items....

Thank you for the great job on my Honda. I love the up to date progress and how fast I was a able to get my car back. Thank you!

Did a great repair. We like very much the repair warranty.

The team there was courteous and professional. Kept me updated throughout the process and got me back in the road quickly!

a) Communications between your representative and the insurance company claims adjuster could be better to make sure the correct documents/authorizations were being exchanged. b) Release of my car was delayed over confusion regarding a 74 final payment from the insurance company as Karen followed "procedures". Knowing that the repairs had been slow, due to lack of parts in house and insurance company reassignment of adjusters, it would have been good for your staff to have taken the initiative to request waiver by her supervisors or offer the customer a chance to pay the 74 and be reimbursed rather than delaying release of the car another day or possibly two since this was a weekend. Time in shop Nov 21 am to Dec 17 for a fairly minor and straightforward repair/replacement of rear bumper was not good. c) Despite floor mat covers and wheel covers you used, upon opening driver door, dirty foot prints were clearly on the inside lower door where your staff had pushed the door open with their feet and not bothered to clean the marks. That wasn't a very "luxury" touch. I cleaned it at home. d) It was difficult to reach your staff at times. A voice message to the manager on a day Karen was out received NO response or call back from the manager. Last Friday at times, even the main switchboard could not be reached by me or the insurance adjuster. These things said, Karen and the staff were friendly and seemed empathetic to the issues we were trying to resolve. I wouldn't rule out using your shop again. However, it would be difficult to make you my first choice.

Candace made It a stress free experience for me and made me a very satisfied customer.

Such a pleasant experience, given the circumstances (crashed car). **** Scott was wonderful, from the first moment we met until the car was picked up. Excellent! Thanks, Elaine

You guys were the greatest! !!#

The team at rick Hendricks Chevy Norfolk is awesome. They took care of me and did a excellent job with my cars repairs. Best service I've had in a while. Thank you so much.

The updates were most helpful. I really appreciated being kept on the progress

Got daily text messages saying that my car is ahead of schedule and plan to pickup on Tues 12/13. However, I was called and told that the sensor light needed to be reset an this is typical for BMWs. It took 4 more days to "reset" this warning light? and then bill 500 more than the estimate to do this. I feel that there was more than a light reset... Not a good customer experience... as I had an extended rental etc...

Everyone was very professional and the car looks as good as new.

I have had the pleasure of working with Matt on 3 sperate incidents and can't tell you in enough words just how professional, courteous, prompt and an all around perfect example of a body shop personnel should be. If ever the reason arises that I have more repairs be rest assured Matt will be handling it for me. 10000% satisfied John and Cheryl cooke

Amazed at the quality of customer service and the professionalism, the organization and communication . The paint job looks great, but I did notice some areas on the inside of my hatch back that were not completely covered. Not very noticeable though. Thank you for a great experience overall.

This was awesome experience!

nice job

Very personable staff!! Everything explained Great experience!!

Great work... Good communication.... They took care of my car as their own, the damage visible from outside was not much... I expected it's easy fix, once they took my car, they verified and ordered internal parts fixed it and notified me about all the progress and pickup..... Great service..... I will give them 10 out of 10....

I was very in impressed with customer service. I would highly recommend your business.

Great work!