Matt did a great job of coordinating the repairs (ordering parts, etc. beforehand), the team did a great job with the repairs and Matt did a great job with following up on additional repairs and getting them completed on the seatbelt replacement.
He also coordinated getting the seatbelt code issue resolved. I feel that he did a great job and, while I hope to never have to have a car repair, from a wreck, again, I certainly would want him to handle things for me. Robert J
1/10/2017
Sonja R. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was impeccable! From the time I picked my rental up and dropped off my vehicle, to the time I picked it up. Customer service is huge for me, and the customer service received was top notch! My car was cleaned and smelled new when I picked it up. Thank you!!!
1/10/2017
Audrey J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ryan Rice was very helpful
1/10/2017
Willa M. VERIFIED CUSTOMER
Vehicle Make : Jeep
My experience with the team was completely positive!! I was informed by each representative what was taking place , as well as, what the next step would be. I felt complete confidence every step of the way. Your service and representatives were excellent. Sincerely, Willa M
1/10/2017
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Ford
Brian and Mike were friendly and courteous. They made the whole experience a breeze! The added bonus of having my car thoroughly cleaned was an awesome surprise. I called back to thank them personally. I would recommend your services to everyone I know. Thank you for turning an agitating evevent in my life to something that was corrected in a professional smooth way.
1/10/2017
Skyler V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mark Rogers had to deal with a extremely complicated claim and was amazing. I really valued his working overtime on getting the claim settled so that I could get my car back
1/9/2017
Dustin G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service
1/9/2017
Martin P. VERIFIED CUSTOMER
Vehicle Make : Ford
So far, so good. Thanks for your help.
1/8/2017
Bernard R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
It has been the best service I've ever gotten from any car service. Will use you again
1/7/2017
Jesse S. VERIFIED CUSTOMER
Vehicle Make : Ford
The gentleman that handled our vehicle was not only very kind and pleasant to work with from the very first moment, but was also clearly talented. Our mustang was repaired with such high standards that you would never even be able to guess where the damage was. Scott Falls, thank you for handling our vehicle with such care, and for treating us like friends from the very first day. I have never experienced such a high standard of service until we met you. Thank you
Kaela and Jesse S
1/7/2017
Howard S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The staff team were very friendly, courteous and efficient.We like the idea of keeping us informed of the progress of the repair. Andrew, Paul and Leigh. Thank you so much. Great job.
1/7/2017
William C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service. Appreciate the updates.
1/7/2017
Nicola B. VERIFIED CUSTOMER
Vehicle Make : Honda
The text alerts were fantastic and absolutely every single person I interacted with was helpful and pleasant. I hope to never need repair again but if I do, I know where to go!
1/7/2017
Robert T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Extremely professional and efficient.
1/7/2017
Yuelong L. VERIFIED CUSTOMER
Vehicle Make : Toyota
service is very goodThey are very nice. They accepted me when I dropped my broken car to their store lately (the store was almost closed). They still took care of my car.
Thanks!
1/7/2017
Reginald M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys are awesome. I am very satisfied with all of your serve. Reggie Montgomery
1/7/2017
Patricia D. VERIFIED CUSTOMER
Vehicle Make : Honda
Appreciated the updates via text messge
1/7/2017
Amy G. VERIFIED CUSTOMER
Vehicle Make : BMW
Nice job.
1/6/2017
Laura T. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was twice as good as what I usually experience at Hendrick BMW, and I've not had a problem with Hendrick. My service attendant, Greg, helped me troubleshoot issues with my car that were not related to the accident. Everyone who helped me was accommodating and friendly.
1/6/2017
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Job well done. Not only was the repairs completed to my satisfaction, my entire car looked like a new car.
Thanks Rick.