Hendrick Collision Centers

Did a great job on fixing my vehicle

Larry Burke was fantastic to work with. He communicated openly and well, and he was always pleasant!

Very smooth process with frequent updates.

Still waiting for the correct color bulb

My repairs were completed within the time promised and they kept me informed on the status.

Everything was done well, it was done in the timeframe I was told and regular texts about the status of the repair were provided. I am very happy with the results.

amazing service

Good as new

Very easy to deal with. The repair was excellent. Good follow up. They did an excellent job.

Toni at the front desk is fantastic. Very professional and always helpful.

Completely satisfied

Thanks for the outstanding job that the Gwinnett Place Honda team did on my son’s 2016 Honda Civic. Job was completed before the expected due date which was great and convenient. The car looks even better than the original. Thanks for keeping us up to date on the progress and the great communication. We will definitely refer others and will come back with any other collision needs. Thanks Anthony P

First I had to call back to after waiting for someone to get back to me to even get my car scheduled for repairs and then it was suppose to be take a week and be done on Friday and it was not done until Monday and again I had to call back to see when I could pick it up. And after all that and now 3 weeks after picking my car up I was being hounded by the rental company to return the car that I was told to leave at the dealer and they would call the rental company and have them pick it up. Total lack of communication and very disappointed.

The service that I received from Hendrick Collision on my 2009 Lancer was better than my expectations! The repair job was very good and they finished about 2 days ahead of time. I was all around pleased with the entire experience! Stan Talley

Hendricks Collision is second to NONE! Their customer service is Amazing! They called me 3x a week giving me detailed updates re: the status of my repairs. My car was in the shop for 3 weeks. I knew exactly what was going on with the car. The repairs were completed on time! My Honda looks brand new! I will refer Hendricks to ANYONE! I am completely satisfied!!! Great, impeccable customer service!!! The lady who called me 3x a week needs a raise!!!

I was also pleased that my gas tank was filled.

Everyone did a fantastic job, they were very upfront about my service and kept me updated on any extra repairs and the time in which it would be completed.

I appreciate the due dilligence taken to find and use the best possible parts / options for repairing my vehicle.

After being involved in a multi-car automobile accident in the late fall of 2021, I chose Hendrick Collision Center Durham to repair my damaged 2016 BMW X5M SUV. I was very impressed with the thoroughness and professionalism shown me by Mr. Trey Hensley, the Collision Center Specialist that was my point-of-contact at Hendrick Collision Center Durham. He was very responsive to my many questions and he and the staff at Hendrick Collision Ctr. Durham quickly emailed to me all of the necessary forms for my review and inputting my information and authorization for them to begin their work. Trey H. sent me a very detailed, itemized estimate of the cost of the work and was able to quickly place orders for all of the BMW OEM replacement parts necessary to repair my vehicle. He worked closely and coordinated with my State Farm automobile insurance company who paid for this work, minus my deductible. Due to the global, national and regional supply chain issues affecting many parts, it was unfortunate that we all had to essentially wait approximately 3 ****/2 months for all of the ordered parts to be delivered to Hendrick Collision. But once they had been received, the work progress went smoothly. The vehicle’s repair work was essentially completed when I arrived at our agreed upon date. What makes me most appreciative and grateful to Trey Hensley and Hendrick Collision Center Durham is what happened very soon after I had taken possession of my vehicle. While driving it directly to the local BMW Dealership for a pre-arranged appointment for a full vehicle servicing, my vehicle’s rear air suspension failed. Apparently, it was damaged in the accident last fall, but was not visible or noticeable during the final test drive before they gave the vehicle back to me. Thankfully, the BMW of Southpoint Dealership was able to locate, order and install the necessary replacement rear suspension parts. To the credit of Trey Hensley and Hendrick Collision Center Durham, they immediately agreed to pay for all of the parts and labor costs for that specific repair, adding it as a supplemental charge to my insurance company, since it was accident-related. Therefore, I am very satisfied with the results and happy to highly recommend both Trey Hensley and Hendrick Collision Center Durham to anyone who needs top-quality, significant damage repair work to their high-end vehicle.

Getting my car in was easy. Andrew Sabau kept me informed every step. My car was ready 2 weeks early!