The hood doesn't fit right in one corner and may not be level.
2/11/2017
Kristen R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Outstanding service! The staff were very friendly and kept me updated on my repair, which was done quickly. Having the ability to get a rental car right on sight was extremely convenient. Overall the experience couldn't have gone smoother or been easier. I would highly recommend!
2/10/2017
Gail R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was surprised that RHC stayed in touch with me almost on a daily basis to inform me of the progress of repairing my car. I was also surprised when I picked it up that it looked like a brand new car. I had only purchased the car 4 weeks prior to the accident. I was nervous about driving that car again, but Ryan put me completely at ease when he told me that I could bring the car back to RHC if I found anything out of order and, that the repairs are guanteed for as long as I own the car. Thank You RHC
2/10/2017
Remar C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
You guys provided excellent job.
2/9/2017
Thuan N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every aspect of our interaction with Hendrick collision was very good. Your staff was friendly and concerned and respectful and inspired confidence. The work was very well done. It also was nice to have the updates coming over the phone. Especially after the experience of the collision service which was initially recommended ( they were very rude), it was refreshing and give us confidence to meet the people at Hendrick collision. That was important after the trauma of the accident, and the disappointment of the dream of a new car having been shattered so soon after the purchase of the car.Their concern was genuine, and their workmanship was excellent, and the dedication of the staff to enthusiastically giving good service was obvious and exemplary.
2/9/2017
Flora S. VERIFIED CUSTOMER
Vehicle Make : Acura
Staff was very helpful and friendly!!!!
2/9/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car looks great and the service was top notch!
2/9/2017
Mark A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Bruce did a great job of communicating the progress of my Mini Cooper's repair! He sent emails and answered my questions throughout the 2 ****/2 week period my car was in your shop. Bruce also explained to the details of the repairs. The professional who answered the phones at your collision center was also very professional and courteous. If she was not able to answer my questions, she transferred me to someone who could. I appreciate the excellent customer service your professionals provided!
2/9/2017
Kyonna J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My entire experience was delightful! When I arrived I was greeted by your super friendly receptionist. I then was able to meet with Brandon and he made sure I was informed and the process went smoothly.
2/8/2017
Charles V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent work, however it did seem to take to much time for such a small job. I am pleased with the end results. Thanks!
2/8/2017
Etohn N. VERIFIED CUSTOMER
Vehicle Make : Dodge
Matt Paolini was awesome! The customer service provided to me was excellent. Matt is friendly, knowledgeable, communicates well, and prompt with status updates. I am very satisfied with his service and the repairs to my vehicle. No secret here, Matt is a very valuable resource to your company. Keep up the Good Work Matt
-Etohn
2/8/2017
Valerie F. VERIFIED CUSTOMER
Vehicle Make : Honda
Was very surprised when I came for an estimate to learn that my car could be left that day and work would begin immediately. Staff was very professional and courteous and kept me abreast of all developments via text and Phone calls (Thank you, Ryan!). I felt that I received "white glove" / VIP service and would definitely recommend Hendricks to friends and family. Great experience. Thank you!
2/8/2017
Hernan P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service. Hassle free transition. Excellent staff. Handled everything very well, and kept me constantly updated on the repairs on my car.
2/7/2017
Tonya R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I really appreciate the courtesy at Rick Hendrick Collision. Your staff went above and beyond to make me feel appreciated. I truly like the fact that you kept in contact with me via email and phone regarding the status of my 2004 C230 Kompressor Mercedes Benz. Thank you and continue to do great work!
2/7/2017
Psg Haley. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt Paolini met me with a firm handshake and took charge of the situation. He made me feel confident that he had my best interest at heart and knew what needed to be done to fix my vehicle. He kept in contact with me over the weekend and was available upon my return the following Monday. The car looked so good, I didn't recognize it. Thank you Hendrick Collision Center, Matt Paolini and his team for making my stressful experience an easy one.
Haley Simpson
2/7/2017
Courtney U. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My battery was dead when I got my car back. There was a brand new battery in it when they got it. There was also still evidence of where I had been rear ended (scratches). I will NEVER recommend this collision repair to anyone. I'm not sure I would even purchase a car from this dealership if this is the kind of shotty customer service I can expect. PLEASE DO NOT HAVE ANYONE CALL ME BECAUSE IT WILL NOT BE A PLEASANT CONVERSATION. I will be posting pictures and reviewing on multiple social media outlets and review sites because people should know about how to avoid this type of stress...especially after they have been rear ended and have children and a job to be concerned about!
Thank you.
2/7/2017
David B. VERIFIED CUSTOMER
Vehicle Make : GMC
Convenient and shop finished work ahead of schedule.
2/7/2017
Staci G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the good work!!
2/7/2017
Jason E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Matt made the entire process painless. He stayed in constant communication and was always available. The repairs were performed to the highest standard. Thank you all for the hard work!!!!
2/6/2017
Executive Committee. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very pleased with the customer service, Matt was great. Nice smooth transaction. Thank you.