Between the emails and Mark's regular calls, I can honestly say they kept me up-to-date better than I expected. The insurance company would call but by then I had already talked to Mark. And Mark always promptly returned my calls.
2/19/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Kia
Andrew took time to explain the process. I've done this before, so I didn't expect much. But, I left thinking he and your company really cared. And, I'm happy to say that the results exceeded my expectations. I'm very, very pleased.
2/18/2017
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work appears to be fine. It sure looks nice. I appreciated that my car was done on time, washed and vacuumed. Great customervservice!
2/18/2017
Aree T. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt was great, I have worked with him twice and every time he was great. I don't like being in accidents but if I do I Matt is awesome to work with.
2/18/2017
Steven B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I appreciated the high level of professionalism exhibited by Ryan and other Rick Hendricks employees. I was informed regularly of the progress regarding my vehicle and I appreciated that. I also appreciated the staff at Enterprise rentals and how they checked in with me regarding how satisfied I was with the vehicle. I am completely satisfied with the work done on my vehicle and the attention to customer care.
2/18/2017
Jacqueline C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional, kind and considerate from the reception desk on back. God forbid that I have another incident, but if I do. I know who I will come to so that my vehicle will be fixed right. Thank you.
2/18/2017
Iryna T. VERIFIED CUSTOMER
Vehicle Make : Kia
My car was repaired fast and in a very professional environment
2/18/2017
Anthony R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you so much, Service Manager, Matt Paolini! You know how to provide First-Class Service! Thank you, Sir!
2/18/2017
Judith R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The paint job looks great, but the smell of the paint inside the car is terrible. Is there a way to eliminate the smell?
Judith R
2/18/2017
Russell S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very happy with the whole process!!
2/18/2017
Kim L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Bruce was great to work with. We had a snafu with usaa but he was patient with the response. Thanks tons.
2/18/2017
Desiree T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, great people, all in all a great experience.. Minus the accident itself!
2/18/2017
Jairo R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excelent service, quick repair,great costumer
service, I really recommend you to others!!
2/18/2017
Marjorie G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Through the whole process of dealing with me and the insurance company there was nothing but professional and helpful assistance to not only making the repairs but also their assistance dealing with the insurance company to make as stressed free as possible. We're been City Chevrolet customers for the better part or a decade, keep up your high level of services we're gotten use to.
2/18/2017
Teresa L. VERIFIED CUSTOMER
Vehicle Make : Kia
Jeff let me me know via text message every step of the way with the repairs to my car. I would recommend them to anyone who needs any type of body work done. I was very satisfied.
2/17/2017
Jenny H. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was professional and thorough.
2/17/2017
Tanisha B. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent customer service, prompt response to inquiries and pleasant demeanor. I will definitely recommend Hendrick collision. I cannot say enough good things about my experience.
2/17/2017
Stephen J. VERIFIED CUSTOMER
Vehicle Make : GMC
After an extended wait when I was waiting for the call i never got. I came to pick up the truck and ot was not clean rhe bumper was loose...they forgot to put the clips on. And painted over the license plate screw covers...paint work was fine other than that
2/17/2017
Larry N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Randall is great and keeps me informed of what is going on with my car.
He is very professional and a great asset to Hendrick.