All personnel that we talked with were great. Tracie did a great job of keeping us updated with the progress on our repair, and the repair was completed on time. Kudos to you!
3/1/2017
Rikki B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had superior customer service at Hendrick Collision Center. I had never filed a claim in my life for anything so I was naturally very nervous about the process, but the staff was extremely helpful. I would highly recommend Hendrick Collision Center to others based upon the experience I had.
3/1/2017
Ivia R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I don't have the words to express how thankful and satisfied I am with the services received from day one..Best customer service!! I personally want to thank Matt, he was courteous, professional and exceptional!!
2/28/2017
Marilyn G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was very pleased with the service I
received
2/28/2017
Reginald H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great work on my Ram. Looks like new. Consistent updates throughout the repair. I would recommend your service to anyone.
2/28/2017
William M. VERIFIED CUSTOMER
Vehicle Make : BMW
Andrew Kilby is FANTASTIC to work with!
2/28/2017
William B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely amazing work. Flawless color blend and seamless body panel replacement. Car was even better than before my accident!
2/28/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is the third time i recieved service here, please let that speak as a compliment. Customer service, communication, and timeliness of service above stardards.
2/28/2017
James B. VERIFIED CUSTOMER
Vehicle Make : BMW
Really happy with the work. Andrew was terrific and very patient with my insurance company and with me.
Only thing I would improve upon is daily correspondence: sending out a daily email saying "we're waiting for part X on 02/27/16" or "we submitted a supplemental claim on 02/15/16 and are waiting to hear back from the insurance company" would go a long way towards easing communications.
I think I got 5 emails total from hendrick's automated system, 2 of those were after i picked up the car.
Knowing exactly where my car was with repairs would help me tremendously.
2/27/2017
Bryan C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
No complaints
2/27/2017
David V. VERIFIED CUSTOMER
Vehicle Make : BMW
Bruce is the best. Could not have worked with a nicer and more professional guy.
2/26/2017
Shayla H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car ???? looks new and I love it
2/26/2017
Brandon R. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys removed my dent and matched the paint up perfectly, couldn't be any happier! Also went as far as taking my door ding out! Thank you
2/26/2017
Hiwot T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am so happy and satisfied with my recent repairs experience. Mrs Kavin was outstanding as well as Mrs Robert. If I have to do it again I will happily choose Rick Hendricks collision.
2/26/2017
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Ford
This was the first time I have ever experience someone hitting my car and knowing that these situations are stressful with informing your car insurance, repair shops, rental car companies, you guys have made this process and or experience very easy. I was very thankful and relieved on how well I was taken care of as well as receiving the upmost respect from you and your employees. I want to especially thank Mrs. Dawn (I believe is her name) at the collision center who personally went out of her way to make sure I was well taken care of. She even went as far as driving me herself to enterprise where I would receive a rental car. Thank you for all you've done. Hopefully my car won't get hit anytime soon, but if it does I at least know who to count on to make that process an easy transition. Thank you.
2/26/2017
Gabriela R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job thank you very much !!!
2/26/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone curteous,surprised how quickly the repairs were made and my Ford Mustang looks showroom new,everyone friendly n helpful,very satisfied
2/25/2017
Yeat S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for keeping me informed the entire process!!
2/25/2017
Monique O. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks!
2/25/2017
Jerome K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Karen was amazing. She kept us updated almost daily with the status and my was truly appreciative of Karen's personal care and concern for my wife's car. Thank you