Hendrick Collision Centers

Easy to drop off, get rental car. Polite employees.

Matt took great care of me!

AWESOME work!! So happy to have the vehicle back to pre-accident condition!!

****) the receptionists are clearly overworked because very rarely will anyone answer the phone. Hire more staff. 2) I was told that pulling the floor pan was against BMW procedure, but insurance requested that it be attempted, I'm fine with that. But if it's against procedure, shouldn't someone have fought Geico on this? 3) I was told it would be ready the morning of Monday March 6, I didn't get a call until late that afternoon that it was ready. 4) Pickup and delivery are offered on the website, but when I inquired as to whether anyone could deliver my car -- 20 minutes away in Rock Hill -- I was given a flat "no, we don't have the staff." Again, hire more staff. 5) When I picked it up I noticed the new tailpipe extension was chrome, and that the other one just needed cleaning. Could someone really not have done this for me? I mean you did have it four weeks. 6) Upon arrival to pick it up, I was told I didn't owe anything. Due to a "miscommunication" the next day I was told to pay my 500 deductible. I'm fine with this, but seriously where is the breakdown in communication? 7) The check engine light came on shortly after driving away. Tonight I plugged it in to ISTA and 24 -- TWENTY FOUR -- fault codes were stored that were not there previously (I know this because I routinely scan for fault codes). I have no idea what "scan" was done prior to me taking delivery, but common sense should have dictated that someone clear the fault memory before handing over the car. They were all related to the exhaust system, which was replaced, and Valvetronic, which could easily have been triggered by running the car without a muffler or with missing components. 8) The sunroof had to be reinitialized by me, which is a simple enough job, but when a shop is being paid nearly 8000, I expect not to have to clear fault codes and reinitialize sunroofs and seats. I like Hendrick, I've always trusted them, both Hendrick BMW and the Hendrick Honda bodyshop on South Blvd., but my experience with Hendrick LCC has left a bad taste in my mouth and I can't say that I'd recommend them to anyone. Which is a shame, because I was able to convince my parents to start using Hendrick Mercedes-Benz instead of MB South Charlotte for service.

Andrew was extremely helpful and courteous. The repairs were done quickly. We are very satisfied . Donna and ****Gann

I loved the treatment

Excellent communication with us deaf! Thank you!

Jeff was the best. Very friendly and caring. Hopefully soon I can trade my car in for something better. I want to stay in the Chevrolet family. Let your staff know....that they are best and keep up the good work.

The representative that waited on me was polite and courteous and professional i truly appreciate my services thank you very much

Best service I've had and I would recommend your team to my friends and family.

Very good !!! I like it !!! Thanks for help

Excellent service and repair work. Thank you thank you...

My car looks beautiful

Thanks Matt!

I was kept up to date on progress. It took longer than originally promised, but City took care of rental car overage.

I am very pleased with the work you have done. Thank you for making it a very pleasant experience

Wonderful job, thank you.

Other than the delay on the finish date my experience was pleasant

Great

Thanks! For taking care of my car and having her shined up and looking perfect again. I was so happy at the timely repair, and the friendly staff. I'm just sad that I had to pay so much out of pocket based because of not making wiser choices.