Learning that your car needs significant repairs is never something anyone wants to hear. However, the folks that I worked with at City Chevrolet were extremely helpful and very informative throughout the entire process.
3/18/2017
James M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Scott Falls was an absolutely fantastic service advisor. He got my truck done early and it looks good as new. Thanks!
3/18/2017
Leona A. VERIFIED CUSTOMER
Vehicle Make : Honda
Very caring ! Very quick getting the job done!!! Appreciate the details for what I was being charged for to make my decision easy .!!
3/18/2017
Toni N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did a great job giving me updates on the repairs and completed the repairs in a timely manner
3/17/2017
Karen W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Damielle was very professional and accurate she is a asset to your company thank you so much we are very pleased
3/17/2017
Carol W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with the repair of my vehicle and customer service.
3/17/2017
Jose A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The car was dusty inside , I know you were busy , but it would have taken a minute or two to just wipe the console & the air vents , other than that I'm good
But something so simple would had made it awesome
Thank you .
3/17/2017
Eric A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My ajuster Chuck was very professional and knowledgeable. My experience was above and beyond my expectations. I woild like to thank the team that worked on my truck. Great job!!!!!!!
3/17/2017
Heather H. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a pleasure having everything in one place for all my needs and everyone that I dealt with was so pleasant. I will definitely recommend your business to anyone in need of a Collison shop.
3/17/2017
Dorothy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Was not happy with the original work. there were pit marks where they repaired the damage. Went back immediately (pretty stressed about if they WOULD rectify it as promised, and what I would drive. ) They were WONDERFUL. NO stress, they immediately took the car back in, gave me a loaner and corrected the repair by the next morning. Everyone, from the moment I arrived at the service desk til i reclaimed the car was friendly, helpful, courteous and professional. Thanks to all.
3/17/2017
Teresa E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Satisfied with the body work but wish my car had been better detailed inside.
3/17/2017
Yuling H. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt is a great guy and very friendly.
3/17/2017
Tyler W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was friendly and kind! Thanks for fixing my vehicle and making my experience great as well
3/17/2017
Robert E. VERIFIED CUSTOMER
Vehicle Make : Honda
Superb customer care
3/17/2017
Michelle A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The service was horrible, my car was not repaired correctly, and I had to take it to another shop to be repaired. When I tried to explain to the service person Scott, he advised me in front of my sister that they do not repair mechanical damages. I was assured by Andrew when I spoke with him regarding the repairs of my car that they would check and repair everything affiliated with the accident. To no avail was this done. My car was not returned to me in the time stated, nor did they have the courtesy to contact me to advise me that it would take more time. When I called to inquire, I spoke with Scott and he advised me that he was the one working with the repairs of my car and Andrew and Paul did NOT know what they were talking about when they told me my car would be ready on a specific date and time. There is too much to write in this small space, but my suggestion to you is do NOT take your car to Terry Labonte for ANY auto repairs. Had I not taken my car elsewhere, I could possibly be dead due to the negligence of Scott and his crew not fixing the major parts of my car. Truth be told, they need to terminate Scott!!!!!!!!!!!!!!!!!!
3/17/2017
Siana J. VERIFIED CUSTOMER
Vehicle Make : Lexus
The entire staff was nice and kept me informed on the process of my vehicle through the entire process.
3/17/2017
Samantha L. VERIFIED CUSTOMER
Vehicle Make : Kia
My car looks fabulous again! So glad to have it back. I really appreciated the progress report texts I received. They seemed to arrive just about the time I started wondering how things were going. And I received excellent customer service from both Donnie & Dana. My total experience was great. Thanks!
3/16/2017
Tery V. VERIFIED CUSTOMER
Vehicle Make : Honda
Very polite, very thorough, very professional... Great team .
3/16/2017
Nicolette B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair I came in for was done quickly and done well, liked the text updates. I was interested in a couple of unrelated repairs while my car was there, received quotes promptly, but the cost was much more than Toyota. Staff was friendly and professional.