The promised updates were delivered, but almost all were generic templates telling me repairs were underway or the car was being reassembled. I was having two repairs done under two different insurance companies. Would have appreciated details; when a supplement was required for one of the repairs, I had no idea why the insurance company was trying to schedule an inspection. Things could have been expedited if your shop had informed me; instead I spent four days going back and forth with Allstate about why an inspection was needed. When Allstate told me repairs were done without their approval, I contacted my Hendrick rep and learned what the actual issue was.
You should be proactive in informing customers about repairs, especially when changes and insurance cos are involved. The generic, form-template updates are as good as nothing.
3/30/2017
Marvin L. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt Paolini is top notch. The guy keeps you informed every step of the way, always available when you have questions or concerns about the status of your vehicle, and explains the process so your never out the loop. I recommending all of the people I know to Hendricks Collision and especially Matt Paolini. He's a superstar if your ask me.
3/30/2017
Theophilus K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mr. Rice, and the lady at the front was very helpful
3/30/2017
Larry W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciate info about parts used and repairs to be done before starting. Finished when promised.
3/30/2017
Britany J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very good .
3/30/2017
Andre W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was helpful throughout the process up to completion. The rental was very accommodating while waiting for repairs and received full satisfaction. I would recommend to others
3/30/2017
Maritza P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fully satisfied.
3/30/2017
Ileana M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ryan Bryce did an amazing job with my car it looks brand new and I couldn't be any happier with the results thank you so much!
3/29/2017
Alicia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome service
3/29/2017
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional work done in a timely fashion
3/29/2017
Angela G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kevin Kutz was incredibly helpful. Great customer service!!!
3/29/2017
Johnathon R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My bumper they repaired is crooked an rough in spots
3/29/2017
Lillie R. VERIFIED CUSTOMER
Vehicle Make : Honda
All around great friendly timely service. Good job folks!
3/29/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Don't like the fact they said it would be done
The end of day Thursday and then I call and they say it would nott
Be done till the end of next day cause they found
More broken parts..
That's a lie.
3/29/2017
Necota S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very professional
3/29/2017
Daniel T. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repairs to my vehicle are so far, up to factory standards and I am satisfied with the work, up to this point. My concerns are with the customer service at the front desk. The front desk clerk was rude and unprofessional when speaking with my wife and I. I did not get her name because the thought slipped my mind due to my shock that this Hendrick rep was so unprofessional.
3/29/2017
Deidra S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
It was a pleasant experience, the crew were very courteous and very professional. The work done was prefect. I'm very happy, I will refer Danttilos to anyone who ask for a referral..
3/28/2017
Henriette N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks new now.
Thank you for your great service.
3/28/2017
Will P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Underpromused & Overdelivered!,Fantastic job!
3/28/2017
Janice P. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone at Terry Labonte was very nice and helpful. They did a great job on my car!