Actually received my vehicle back earlier than expected and that was great. Was informed on a day by day on process of vehicle. Thank you City Chevrolet for the great work.
4/8/2017
Kurt M. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone from the front desk was awesome. TJ did an great job and actually exceeded my expectation. Hopefully I don't have another accident, but if I do I know where I can get great service. Thanks
4/8/2017
Billy R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Estimate of 3-4 days became ten days. Initially got a nice email saying that we would be updated consistently- re progress. We were impressed - until we received zero updates. We made several calls- did hear back when we left frustrated calls. Not a good experience.
4/8/2017
John T. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service. Thanks to Karen for going far and beyond in order to get my car ready ahead of time. I'm a very satisfied customer
4/8/2017
Ronald E. VERIFIED CUSTOMER
Vehicle Make : Ford
Email updates was very professional and helps costumer know status of repairs.
4/8/2017
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service, fast turn around, keep up the great work.
4/7/2017
Willie P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The process was so smooth and professional. I wear really impressed! Thanks
4/7/2017
Kimberly M. VERIFIED CUSTOMER
Vehicle Make : Acura
I really appreciated the prompt follow up. All staff members were helpful and responsive ????
4/7/2017
Walter A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The left rear door panel was not properly affixed to the door. The lane changer system is sending a message to take it to the dealer as it's malfunctioning. There was a tool left in the left rear of the car on drivers side floor. I gave it to the young lady at the reception desk. The interior of the car was not cleaned at all and there was overspray on the console and the rear glass outside which I removed with light compound. Obviously the quality control needs to be looked at seriously and there should be one person designated to inspect all vehicles prior to the owner coming to pick it up.
I will say that the body and paint work was excellent but the little things are just as important as well.
Walter M. Alton
****-****-xxxx
4/7/2017
Ashlie F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job and communication. Thanks!
4/7/2017
Horace A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was professional and thorough. The staff was courteous and ver accommodating to my every question. That made me feel as if my problem was their problem. I definitely will recommend Hendrick to all my friends and family members for any type of repair work.
4/7/2017
William E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone in the front office was pleasant and easy to work with. The quality work from those in the shop is so good that our Camry almost looks new. Congratulations to everyone involved with our car, from the estimate to the pickup. -- Bill and Heidrun Erwin
4/7/2017
Vincent L. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for a fairly seamless repair experience.
4/6/2017
Ryan T. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for making things right. Craig is the man! Give him a raise.
4/6/2017
Lisa . VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service
4/6/2017
Rushidra W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dawn was amazing!
4/6/2017
Timothy S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Anchovy job!!! Very professional and educated
4/5/2017
Mari S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for all your help I appreciate it..Great job....Everyone was kind and helpful and the car looks great
4/5/2017
Jts Enterprises. VERIFIED CUSTOMER
Vehicle Make : Ford
Car looked great! Service was fast(er) than what I was told! Everyone I came in contact with was fantastic, professional and just a pleasure to work with.
4/5/2017
Angel C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Hats off to Mr. Matt Paolini for a professional job! Matt conducted himself with a "Can Do" attitude that is beyond reproach. He ensured that work on my Camaro was to the upmost professional standard. A commendation would not be enough to show my appreciate for a "Heartfelt", Thank you. Keep up the great work.