I was treated so well from the time I drop off the car and when I return. The car looks great and the service was definitely 5 star.
4/12/2017
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Buick
I am very impressed with the Customer Service I received from Charles and the rest of the team while my car was being repaired. I was kept informed on the status of the repairs to my car. I would definitely recommend Jeff Gordon Collision Center to my friends.
Sandra M
4/12/2017
Kristian L. VERIFIED CUSTOMER
Vehicle Make : Land Rover
My adjuster is always on point. I have to use USAA car insurance more often than most and every time I am there my adjuster makes me feel like I am his only customer and the attention to detail on the repair is second to none.
4/12/2017
Malinda W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle was repaired more quickly than I anticipated and it looked perfect when I picked it up. Joe, the technician who repaired my Highlander, was professional, easy to talk to, and did a great job.
4/12/2017
Johanna E. VERIFIED CUSTOMER
Vehicle Make : Infiniti
JC was awesome to work with. He took great care of my car and stayed in touch throughout the service. I will highly recommend him and the center to others.
4/11/2017
Larry C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Complete, very timely, frequent updates on progress, great service.
4/11/2017
Arland E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Prompt, courteous service. Front bumper looks good as new!
4/11/2017
Tammy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did an excellent job....
4/11/2017
Kenteisha W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great at keeping me informed of the status of my car. The staff was always friendly, helpful & available, especially my collision estimator Tracie Cannady. My car looks practically new now! Very impressed with the service & repairs!
4/11/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car looks good, the front office was cordial and professional, the on-line updates were helpful, the on-site car rental was convenient, and the overall process was fairly easy.
4/10/2017
Nicholas A. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything looks great. Thanks for the good work
4/10/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for making this an easy process.
4/10/2017
Suzanne A. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs look good and it was I ready when I was told it would be.
4/10/2017
Andy A. VERIFIED CUSTOMER
Vehicle Make : BMW
The lack of communication was frustrating. I was told it would be ready on a Thursday or Friday and then did not hear anything. I went to drop my rental car off ahead of being out of town and had to find out there that my car needed a QC and some last minute information from the insurance company.
I received a auto-generated email later on the following week thanking me for picking up my car which worried me. The overall communication was just not good. I'd get sporadic emails then they'd stop and I'd have no clue where things were with my car.
The formatted emails I'd receive looked very unprofessional (ex: different font sizes, Bmw not BMW) small things but not a good look for an extension of the dealer where everything was buttoned up.
In the grand scheme do any of these things matter? Not really. Just a heads up.
4/10/2017
Toby A. VERIFIED CUSTOMER
Vehicle Make : Honda
Had "Matt" as the Hendrick's representative. He was fast, efficient, and did an outstanding job. He was also very knowledgeable giving me excellent advice on working with my insurance company. Will certainly be using Hendricks again if any future collision should occur
4/9/2017
Danielle C. VERIFIED CUSTOMER
Vehicle Make : Honda
Was not completely satisfied with my vehicle when I got it back. Things were not completed on it.