Hendrick Collision Centers

Very pleased with the service and the repair. Great place to have your car put back to new.

Everything went very smoothly. The staff was very helpful and courteous. The communication on status was very good and you made the loaner car simple and easy.

Very dissapoimted the bumper was not replaced. Call me back ****-****-xxxx

Jeff was really good about explaining things for me.

She was awesome. My car looks amazing thank you guys for your hard work

Adam went above and beyond to ensure my satisfaction. You did a GREAT job with my repairs. I will highly recommend your services.

It was well articulated explanation for damages and repair works. Josh was helpful in any possible way to make thing simplified. On time work completion was biggest goal in my opinion and it was achieved. Thank you Josh for all the professionalism shown towards service. 5 out of 5 ...

When I went to pick up my vehicle, I noticed damage that was not there before I dropped off my vehicle. There was a chip in the paint on the back, passenger door handle and the handle alignment was off. I told Frank, the estimator. He told me that the alignment on the handle looked the sane as the other handles. That was not true. I have pictures and videos of my vehicle before the accident, after the accident, and on 5/19/17. Frank admitted that the chipped paint came from the body shop. Which I knew anyway. He never apologized for their damage to my vehicle. I asked him would they fix the alignment on the handle. He told me that there was nothing wrong with the alignment of the handle, but I have the video and pictures to prove otherwise. I received a call from Leigh Ann around 5:00 pm. On 5/19/17 stating that my vehicle was ready. I informed her that I was not able to pick it up that day, that I would pick it up Monday, 5/22/17. Around 5:30 pm I received a text message stating it was a confirmation that I picked up the vehicle. I immediately called the collision Repair shop and asked why I received that message when I did not pick up the vehicle. Leigh Ann put Frank on the line. He told me that it would mess up their numbers if he didn't close out the claim and the vehicle was repaired. I informed him that I did not sign off on anything stating that the vehicle was complete, nor did I look / inspect the vehicle to make sure that it was repaired correctly. He became condescending by stating that I looked it over early. I replied that I did, but it was not fixed because of damaged that they did to the vehicle. He stated that the vehicle is repaired. I informed him that I will contact my attorney. I feel that the collision Repair shop staff is unprofessional. Frank never apologized for the damage that the Terry Labonte Hendrick Collision Center did to my vehicle. He was not sympathetic or empathetic. He made me feel as though I did something wrong when clearly it was the repair shop who damaged my vehicle. He was more concerned with his "numbers" for the week rather than acknowledging the fact that Repair team damaged my property. I will not recommend, nor purchase a vehicle from Terry Labonte. I will not refer any friends or family to Terry Labonte Hendrick Collision Center. I would definitely like to speak to a member of management about this matter. Would a member of management please email or call me. My information is on file. I will definitely be in the office on Monday to look at my vehicle and speak to a member of management about this matter.

Very helpful, and straight forward. My repair was quick, and Nick Fridley kept me updated at all times. He was nice and very assuring. I'd definitely recommend this location to anyone!

Very happy with the process of repairing my car from start to finish. Kevin Kurtz was awesome! I really liked receiving the text message updating me on the status of my car. It was great having the rental car there on site and not needing to travel to a different location. I will happily refer others to you!

Very satisfied.

Thanks for a great experience. Eric was very professional and on top of keeping me informed about the progress of the repairs. I would recommend this auto body shop to my family and friends. A job well done.

I was kept informed of progress. Everyone was friendly and professional. I was impressed with the service and communication.

Andrew went out of his way to work with State Farm to try to get my damage completely covered. Great effort.

My car repair was completed ahead of schedule and looked great. All the employees were professional and friendly. A job well done. Thank you.

Very considerate and knowledgeable. Appreciate very much the courtesy shuttle.

Professional people...professional results

Excellent service went above and beyond to make us happy

Was very pleased with being able 2 get it back the same day i brought it in 4 repaires.The 3 individuals i dealt with while i was there were very friendly & cooperative.if i dont have any problems in the next few days its a job WELL DONE..

I have already referred someone