I worked with Bruce Nalewajk.
Despite having to leave town towards the beginning of my repair cycle for a family emergency, Bruce did an excellent job before and after returning of communicating with me. This was my first auto accident, so I was unfamiliar with the process in general, but he (and his other teammates onsite) did a great job of clearly explaining everything to me, step by step.
The repairs were completed in a timely manner, and I'm happy to say my car looks mint condition again.
Sending extra points for detailing the car prior to my pick-up...wow, did bring a sweet end to what started as a rough situation.
Thank you!!
5/31/2017
Natwana P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire experience went great! I was able to get my rental and drop off my car all in the same place. Then it literally took the estimated time that Jake quoted me it would. And to make everything better, my car looks beautiful. I fell in love with my car all over again. It's as if it was never in the accident! I am truly pleased with the collision department. Jake and Curtis were great!
5/31/2017
Derek H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Gave 8 days to fix & took 3 extra days. Yet all were very courteous & helpful
5/31/2017
Mark C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you for using OEM parts on my Mazda. I was able to walk through the shop and it is impressive.
Paint match had me worried, but it is great.
Thanks again !
5/31/2017
Micola R. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was easy & everyone was very courteous. I would definitely visit again if I needed service.
5/31/2017
Frances L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Appreciated the effiicient and courteous servicee.
Thank you very much.
5/31/2017
Elizabeth N. VERIFIED CUSTOMER
Vehicle Make : Ford
Truck looks great. Just hope it stay that way. The team was great. I have no complaints
5/31/2017
Devaris L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am very pleased with the service performed on my vechile.
5/30/2017
Tasha T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt is the Best!!
5/30/2017
Joseph . VERIFIED CUSTOMER
Vehicle Make : Scion
The person handling my case, Carol, is not a very personable person when speaking with the general public. From the very beginning, she made me feel like an inconvenience and annoyance to her. She was rude and condescending when I had questions about the process. On more than half of the face to face contacts she sent a co-worker out to"deal" with me. I didn't have any problems out of anyone else. She was the only one. The receptionists, Enterprise people, and her Co-workers were all very pleasant, respectful, and helpful.
5/30/2017
Serena T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Amazing customer experience!! Thank you so much????
5/30/2017
Kondria W. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt was extremely thorough and showed the highest level of professionalism throughout the entire repair and delivery process.
5/30/2017
Ganesh D. VERIFIED CUSTOMER
Vehicle Make : Honda
I will explain when I receive a call
5/29/2017
Gary Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris and Co. went above and beyond to make it as convenient as possible for me to get my completed car back to me. I am disabled from heart failure and appreciated all their help. Definitely a job well done !
5/27/2017
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
My repair was handled through geico so I did not deal with hendrick much. They only person from hendrick I spoke with was the lady at the front desk, she was great both times I was there extremely polite and welcoming. The repair looks great no complaints
5/27/2017
Joseph D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Best experience ever.
5/27/2017
Nghiep T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional
5/27/2017
Matthew M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service from Frank and crew. My car was completed a day earlier than expected and the paint job was spot on. I would highly recommend TLC to others.