The repairs took longer than expected due to a staff member being off task. The original completion date was exceeded by a number of days. I had medical care planned and could not pick up my car when it was ready as a result of the extended time it took to complete the vehicle. Although an inconvenience, the collision center staff was very helpful, understanding, and accommodations were made! The time for the rental was extended and my vehicle was in fact ready when I picked it up weeks later.
There were a few scratches on the vehicle that weren't there prior to dropping off the vehicle originally, this was also concerning.
6/12/2017
Calvance B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jake was my service specialist and he kept me informed throughout the entire process and was a pleasure to work with. A big thumbs up!! I rate him a 10 on customer satisfaction
6/11/2017
Daphne B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was please with the rental and I was please about my car you guys are ???? great!!!
6/11/2017
Walter T. VERIFIED CUSTOMER
Vehicle Make : Volvo
Body work was fine I explained that it was making noise from
Front right wheel well, I don't think it was inspected. Turns out it was
A loose bolt on the controll arm. Probably unrelated to the wreck, but it would have been nice if it had been addressed. No big deal, in the end.
6/10/2017
Fred K. VERIFIED CUSTOMER
Vehicle Make : BMW
Thorough. Great job. Kept me informed. Everyone pleasant and helpful. Made me feel quite special. Very, very pleased...
6/10/2017
Youngok Y. VERIFIED CUSTOMER
Vehicle Make : Honda
great service!!
6/10/2017
Marlin G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I'm just extremely satisfied!!
6/10/2017
Dee Die. VERIFIED CUSTOMER
Vehicle Make : Nissan
Hendrick Collision, and especially Don Wyatt, made this experience a positive one! So glad I made the decision to have Hendrick Collision repair my Murano! Thanks for a great job!!
6/10/2017
Hedrick Child. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone we dealt with was very professional and helpful.Nick Fridley was outstanding as our contact person and you are lucky to have him representing your company to the public.
6/10/2017
Lowell T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very satisfied customer services outstanding great timing for every detail texting to let you know how progress is going car rental was outstanding as well easy in and out service very attentive to your personal time for your needs....
6/10/2017
Rebecca E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job, wonderful customer service!
6/10/2017
Sandra P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very helpful very friendly never along wait
6/10/2017
Allora G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very excellent service.
6/10/2017
Maryam A. VERIFIED CUSTOMER
Vehicle Make : Honda
I recieved the best service and my car was fixed in a timly matter.
6/10/2017
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairman was friendly, thorough and timely!!
6/9/2017
Toni T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job and service will always use your body shop
6/9/2017
Barbara D. VERIFIED CUSTOMER
Vehicle Make : Kia
Fast and efficient service. Staff was friendly and knowledgeable. I will definitely return for future services.
6/9/2017
Barbara H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Fast and easy process. Everyone that I dealt with was incredibly nice and answered all of my questions quickly.
6/9/2017
Heather K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Brandon did an awesome job! He even had my car ready on the day he said he would. Couldn't have asked for better experience.
6/9/2017
Virginia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Representative that greeted at time of drop
Off And called me to advice of the car being ready was very very rude !!