Hendrick Collision Centers

After driving my car for two days, I noticed that the passengers side back bumper is sticking out on the side. This side was not hit in my accident so I am a little concerned.

Evasive about when my car would. E ready Must have played radio while servicing car only started for ten seconds they had to jump me He said I. Ended a new battery Had it checked I do not My car has never not started but thank you I would. It use them again Not use there facility again

Quick easy and only painful 500 times. Other than that we are good.

We drove the car out of the facility and immediately had problems. The person we were working with had the technicians try a quick fix which did not work, then did his best to get rid of us as quickly as possible. The car was at the collision center for one month; I should not have had a problem with it. The engine compartment is covered in dirt and wasn't when the car was brought in. The hood of the car was damaged in the accident, so I expect the car sat in the open for too long a period and that contributed to the issue. This is not the first time we have had terrible customer service from a Hendrick facility. We were told the car would be sent to the dealer for "diagnostics/repairs". We proceeded to the dealership and were told there were no loaner vehicles available on Friday, that they might have one on Saturday and would contact us to let us know (we live 30 miles from the facility). To add insult to injury, the person then asked me if I was sure the issue was not present before the accident. When we drove the car back to the collision center, the person there made sure to tell us at least 4 times that the vehicle had been driven 5 miles before we picked it up "and there was no problem." Too much of a coincidence to pass a smell test. I did receive a loaner vehicle on Saturday, but it was apparently turned in just as we got there. The inside of the car looked as if someone had been living in it. The steering wheel was so dirty my hands stuck to it. I am going to inspect my car when we go to pick it up, and do hope there is not anything wrong with it, but I no longer have any faith that this might be the case. Ellen C

Quality of the work was all good. However there was an ambient air temperature sensor was messed up during the repair process. Was told that they would get me squared away but I haven't heard anything from them yet like I was told.

Eric has really nice and professional all the time my car was with him. I would suggest Hendrick to others.

Thank you

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Good morning! The apraiser who coordinated our repair work, was excellent. He treated the job important and answered all our questions professionally well. Like to get work done from this center. I hope the other apraiser should work the same way as our was done. Thanks.

Matt did and excellent job in providing great service. He even went the extra mile by helping me with my belongings while receiving and resleasing the rental vehicle. Thanks for the positive experience at Hendrick Collision Center Duluth!

Matt was very helpful and accomodating.

Excellent service

You did a great job!

Matt was excellent! He kept me updated with my vehicle. He also gave great advice as well as great customer service! I would highly recommend anyone to go to this body shop to repair their vehicle.! Ask for for Matt!

Matt Paolini was outstanding to work with. He was professional, reliable and helpful throughout the entire repair process. I will recommend your business and especially him. Excellent- thanks.

Jake did a nice job making sure repair done to like new standards.

Delay in repair & delivery of vehicle

Updated me on the progress of the repairs on my vehicle. Everything was great.

This was my first time experiencing anything like this. I was so hurt that the accident had even happen to begin with but the crew at Terry Labonte Collision welcomed me with open arms from the time I walked into the door. They were courteous, informative and efficient. They really helped to ease the pain I was feeling. The only downside was when I went to pick my car up, no one walked outside with me to do a final inspection and to go over the do's and dont's. I was able to witness that take place with another customer and I didn't receive that. Other than that I was pleased with the service.

Dindy was extremely helpful and always very easy to contact! Thanks so much :)