The work on the car appears to be ok. My problem was getting in touch with the staff & getting them to call me back. One morning I call to get the status of the work & got put on hold for over 5 minutes; I called back and could not get an answer; I called back & was told the tech was not available; I asked for a call back but did not get one...bottom line--the staff is polite but not responsive or focused on customer service.
7/12/2017
Randall S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your team did a geat job on my daughters car. Paint matched perfectly. Your staff was awesome to work with. We are returning customers. Hopefully won't need your services again but if we do we will be back
7/12/2017
Durelle J. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was very professional and I really enjoyed dealing with them thanks for great service
7/12/2017
Patton L. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent example of Professionalism. Thank ALL!
7/12/2017
Craig R. VERIFIED CUSTOMER
Vehicle Make : Dodge
I feel that the repairs took entirely too long and I had to jump through hoops to get in contact with someone about my car! I am very satisfied with the repairs, but the service overall was less than poor!
7/12/2017
Felicshea W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Prompt, professional, excellent customer service at all points. I will continue to use Rock Hendrick City Chevrolet as well as refer .
7/12/2017
Christy H. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Excellent job and customer service on all fronts. I highly recommend.
7/12/2017
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Paint doesn't match.
7/11/2017
April S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very nice people and professional job.
7/11/2017
Audrey J. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks beautiful. However, they missed fixing my tire that has a nail in it, so I will have to make a second trip to the dealership to get it repaired.
7/11/2017
Samel F. VERIFIED CUSTOMER
Vehicle Make : Porsche
No contact required. Service was just slow. In shop June 12. Out of paint shop 6/19 okay. Final pick up 7/8. Almost a month for back bumper, taillight and bent exhaust at bumper. Not okay.
7/11/2017
Jacqueline B. VERIFIED CUSTOMER
Vehicle Make : BMW
Very poor service. Not people of integrity
7/11/2017
Edward M. VERIFIED CUSTOMER
Vehicle Make : BMW
Repairs looked absolutely outstanding, even better than when I brought it in. Loved the work.
7/10/2017
Stacie J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jarrod did a great job! Very helpful, professional!
7/10/2017
Carrie M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Adam definitely went above and beyond. He was very helpful, courteous, knowledgable, and communicated clearly and often. Thanks to him the whole process was easy.