You replaced a front bumper on my car which needed a two tone paint job
also. You did a beautiful job along with doing it in good time. Thank you also for treating my problem with courtesy.
7/20/2017
Deedra D. VERIFIED CUSTOMER
Vehicle Make : Honda
Don't make promises you can't keep. I was originally informed you would need my car for 18 days. Matt informed me my car would be ready sooner than expected. That was around day 10 or 11. After waiting for a part to come in and a new tire, I was able to get my car on day 16.
7/19/2017
Kathryn D. VERIFIED CUSTOMER
Vehicle Make : Ford
On my way home after picking up my car my tire pressure light came on, which I expressed concern about and was assured it would be looked at. Within 10 miles my tire blew almost causing me to be apart of ANOTHER accident. I called in the morning to express my upset and was told that when they saw what was causing my tire pressure light to be on didn't feel it was apart of my initial accident so due to the insurance not covering it didn't fix it. I have three problems with this. ****) I should have been notified that damage to my tire was found before being allowed to drive my car. This put me in danger and could have been avoided. 2) the necessary repairs to ensure my SAFTEY regardless of insurance coverage. 3) how someone intentionally withholds information that could prevent an accident is simply appalling. I will never recommend this location for repairs, upkeep, or even sales due to this.
7/19/2017
Al D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very pleased with the way my repair was handled and I compliment Bruce for giving me regular updates and refusing to let the insurance company use an inferior part for the repair.
The repair team did a great job and the cleaning / vacuuming of the car when delivered was a good surprise.
Please give my compliments to Bruce and your team.
7/19/2017
Elpark Ins. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for your prompt and quality service.
7/19/2017
Randy M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It's a shame that your customers have to deal with Enterprise personnel. I arrived at my appointment time and met with Bruce. I stepped into Enterprise and no one was there. I waited for someone to show up and learned in a ride manner that I would just have to wait that there were 4 people waiting. There were no rentals on the lot. Frustrating. I have had a considerable amount of work performed at Lexus,and Mercedes(Hendricks) and it's a disservice to Hendricks Customers to deal with less customer focused co-business operation(Enterprise). I will think about who services my vehicles. I heard nothing positive from your other customers with the same frustration as I had and associating Hendricks with Enreprise..Not good for Hendricks. I own 6 autos and the collision center has repaired 4 or 5 vehicles over time. I did not use the Enterprise at Hendricks except this time. Not again.
7/19/2017
Michael H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was good. They even vacuumed my truck out! The only issues I had was the parking lot is a disaster and a safety issue. As I was pulling up there is barely any room to turn the corner with how narrow the driveway is and all the cars that are parked there. There was also so many people standing around the parking lot doing adjustments that I had to try to squeeze through them to pull in my spot and scraped a parked car. Parking lot is way too small for the amount of business that they get and a safety hazard for all the people walking to and from their vevicles.
7/18/2017
Chantal D. VERIFIED CUSTOMER
Vehicle Make : Audi
Haven't picked up the car yet.
7/18/2017
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you
7/18/2017
Antonio M. VERIFIED CUSTOMER
Vehicle Make : Subaru
had a wonderful experience with the people and an easy access for a car rental.
7/18/2017
Devon F. VERIFIED CUSTOMER
Vehicle Make : Ford
Although I didn't get to speak with the actual mechanics.. the insurance adjusters made everything so easy! Also, instead of having to drive in traffic at 6pm on Friday they let me keep the rental until Monday which was a huge help! Thank you guys so much!! Kevin and David were the insurance adjusters I felt with.
7/18/2017
Brian M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service & communication! Always meet their stated completion time!!!
7/18/2017
Lori L. VERIFIED CUSTOMER
Vehicle Make : Honda
They went the extra mile to be sure I was satisfied.
7/18/2017
Katherine N. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt is wonderful!
7/18/2017
Jennifer K. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a good experience. Thx
7/18/2017
Tyler I. VERIFIED CUSTOMER
Vehicle Make : Ford
Rashae was awesome and kept me up to date through the whole process! She was very courteous and very professional. Thank you for treating me well!
7/17/2017
Helen S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everyone was very nice. We were very pleased with the service
7/17/2017
Karen B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job. Pleased with everything
7/17/2017
**** A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Magical Work!
7/17/2017
Elizabeth K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You're employee that handled my case was extremely helpful, kind, and provided great customer service.