Fast service, explain everything thoroughly, friendly and respectable.
7/31/2017
Sheena B. VERIFIED CUSTOMER
Vehicle Make : Honda
Good
7/31/2017
Meecie C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was not happy with the results of my truck being fixed. I was told to leave it so it will be taken care of properly. A week later I was told I had to pay for the rental. If I had known no additional with would be done I would've taken my own vehicle that same day. Now since I didn't I was made to pay $536.36. I am very frustrated and will never do any business with either company nor will I allow any one of my family our friends to do so either. This issue is ridiculous and I'd like an immediate refund! ****-****-xxxx is the number I can be reached at.
7/31/2017
John N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellen work and service
7/31/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Although there were unforeseen circumstances they still did a good job.
7/31/2017
Willie D. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work performed made the trauma my vehicle suffered earlier disappear. Jonathan Poe treated us like family his willingness to educate us about the repair process solidified my confidence in Hendricks! Jonathan is definetly an asset to your company. Still amazed with the outcome!
7/31/2017
Marisa H. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm pretty sure you guys cleaned my windshield and wash the outside of my car and I am so grateful thank you so much. I know it was pretty bad. :-/ everything was seamless and so easy as well which was surprising because when dealing with an insurance claim you just hope for the best. My appointment was for 1115 I was out of there by 1117. And pick up was a breeze
7/31/2017
Linda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Adam keeps everything moving right along. Communication during the process was excellent.
All of the staff was friendly and helpful.
I was very pleased with the repair job!
7/31/2017
Brian L. VERIFIED CUSTOMER
Vehicle Make : Acura
Jonathan took great care to make sure that all of my concerns were met.
My only concerns were with the onsite Enterprise car rental and I informed them of all of my problems.
7/31/2017
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
7/31/2017
Shelia S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had a great experience with your whole team from Karen Jankowski, Savannah Honsinger and Jeff Bumgardner. They made the miserable experience of a car accident very tolerable. I appreciated the daily updates and never felt that I was chasing them for information. I'm very grateful that I came to your shop.
7/31/2017
Sarah M. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff was very friendly and professional.
7/30/2017
Julie M. VERIFIED CUSTOMER
Vehicle Make : Jeep
There should have been a quality check prior to releasing. The trunk does not operate properly. When I call to report this "we're closing for the day come by next week". Meanwhile my interior lights won't turn off because of the trunk latch issue.
7/30/2017
John Douglas. VERIFIED CUSTOMER
Vehicle Make : Honda
Another great experience! Quality work Courteous Staff!
7/30/2017
. Alan. VERIFIED CUSTOMER
Vehicle Make : Bentley
The initial interaction with the receptionist who answered the phone was unsatisfactory. Everything else was great. Good job. Thank you.
7/29/2017
Philip J. VERIFIED CUSTOMER
Vehicle Make : Lexus
From my first phone call to my initial visit with Karen, my experience has been perfect and the customer service has been great. Everything was done as it was explained and I was kept informed the entire process and the car was delivered when Karen said it would be ready. They took care of me just like the service department at Hendrick Lexus, that being Jeff Granzen and Preston Caldwell. Thanks to Karen for a very pleasant experience.
7/29/2017
Parrish P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and always providing updated status of the repairs to vehicle.
7/29/2017
Joseph T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Professional, courteous, helpful, informative...top notch thru and thru!
7/29/2017
Jody W. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was super nice we are going to have to meet some where else I don't like accidents but thanks everything
7/29/2017
Bethanne C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Dendi Lawrence is a consummate professional. Job took longer than expected but she kept me apprised of all developments and got car ready for me exactly when she said it would be once newly discovered damage was assessed, new repair costs approved by insurer, and then car was repaired per those new specifications--almost $1000 more than original estimate but she still convinced insurer it was necessary. Car, especially paint job, looks great.