A very satisfied customer! Thanks to all involved for your professionalism and your smooth running operation. I appreciate the daily updates! Truly a great company. Thank You!!!
8/16/2017
Kendra S. VERIFIED CUSTOMER
Vehicle Make : Toyota
very responsive and informative staff. i highly recommend.
8/16/2017
Tomeshia A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I love how you guys kept In contact with me I knew the number by heart because of the check ups and the update y'all gave me on my car . My car looks as if it never got repaired
8/16/2017
Zdravko M. VERIFIED CUSTOMER
Vehicle Make : Honda
Seamless, correct and friendly
8/16/2017
Luke L. VERIFIED CUSTOMER
Vehicle Make : Honda
I don't appreciated the fact that my moldings are different colors. The door is not flush. The glove box appears to have been thrown off line and the rear passenger door is missing a piece in the handle that I am almost positive was there prior to the drop off. I more than likely will not trust Hendrick with any of my vehicles ever again. Promotes a bad reputation for the " Hendrick " name. I get all of my services done at Hendrick Honda of Hickory. I planned on buying tires in a few months and new head lights within the next six months all at Hendrick Honda or Hendrick Collision but I guess they don't appreciate the art of perfection the way I assumed. Very displeased especially when my original pick up date was moved back 3 days. Also why did they not wash the car, buff it out and put a coat of wax? It's not a 2016 Mercedes, Audi, BMW but still. A standard buff and was should be applied to EVERY vehicle regardless of value coming in and out of that shop.
8/16/2017
Janice B. VERIFIED CUSTOMER
Vehicle Make : Honda
Would have been nice not to have started on Friday with repairs. Car rental for two extra days made this a very costly mistake on my part. Geico people were polite and efficient.
8/16/2017
Mark C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Matt Paolini is a magician. He went above and beyond in every facet of the process to ensure that my Charger was repaired properly and to satisfy every goal I set before him. He was efficient, productive, focused, but still attentive and a great listener. The dude deserves a raise!
8/16/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was blown away by how thorough Matt was able to not only repair my car, but also with how easy he made the process. He took care of everything he could think of to make the process as quick and easy as he could. I needed my car back in time for school and was able to get my car back to me with days before I needed to leave. My car looks amazing. I can't even tell that the car was damaged. He went above and beyond to make my car look as brand new as possible while handling everything he could for me to make the process as smooth as possible. I will definitely be bringing back my car there in the future if need be and will also be recommending friends and family go there as well.
8/16/2017
Suzanne L. VERIFIED CUSTOMER
Vehicle Make : Kia
Paul was amazing! He knew the time constraints and knew the stress we were under he did everything to make sure the car was ready on time for that I will be eternally grateful
8/16/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dean Burnnett and his team have been excellent to work with. Dean got my vehicle schedule right away, repairs expedited and vehicle returned to me in just days. The quality of the work was excellent and the entire experience exceeded my expectations. I highly recommend Luxury Collision repair services.
8/15/2017
David B. VERIFIED CUSTOMER
Vehicle Make : BMW
Trust the feedback of your customers. Some of us truly love our cars and will see things you might miss.
8/15/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen Jankowski did a great job...take care of her. Good employees are hard to come by these days.
8/15/2017
Steve C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
They did a terrific job in a very timely and professional fashion. Communications were also excellent.
8/15/2017
Prashanthi P. VERIFIED CUSTOMER
Vehicle Make : Audi
Matt he did awesome job
8/15/2017
Gail E. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job!!
8/15/2017
Frances J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I received regular email updates on the status while my car was being repaired. Upon arrival at Hendrick to drop off the Enterprise rental and pick up my car, I was greeted and treated with respect from the office staff. The young man, I think his name is Eric, that went over the repair details was very friendly, easy to communicate with and answered the questions that I had. He told me to bring the car back in three weeks after the paint has cured. I had no negative experience with anyone I encountered while on your premises. In fact, I originally went to the wrong location (across the street) and a gentleman that was showing a car to customers told me exactly how to get to the location I needed. Overall, my experience was very good!
8/15/2017
Jenny P. VERIFIED CUSTOMER
Vehicle Make : Ford
Consistency in communication was impressive and quite appreciated.
8/15/2017
Denisha B. VERIFIED CUSTOMER
Vehicle Make : Honda
Mario assisted me. He was very detailed and he made what started off as a very stressful process, very smooth.
8/15/2017
Paul R. VERIFIED CUSTOMER
Vehicle Make : Dodge
I did not accept my vehicle yet. I'll be back in the morning to see how it looks.