First off, Rick was GREAT with communication. I appreciate all that he and his team did. Secondly, my dissatisfaction is with a replacement part. The replacement grill is not what was originally on the car prior to the accident. I had a classic style before the accident and now I have a large Mercedes emblem on the grill. Not what I wanted. Now I will have to go next door to see my service adviser to request they change the hood ornament to match the new grill. I suggest that photos are taken by the collision center to ensure the exterior facing replacement parts match. This is really inconvenient for me and I hope it can be fixed soon.
8/21/2017
Wei Q. VERIFIED CUSTOMER
Vehicle Make : Honda
Kevin is the best!
8/21/2017
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : Dodge
97 day repair due to issues with multiple parts delays and what was ordered. Had to take the vehicle back do to assembly issue with door
8/20/2017
Susan C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Loved texts and phone calls reporting progress.
Car looks great and was returned clean
8/19/2017
Ann L. VERIFIED CUSTOMER
Vehicle Make : BMW
Bruce was so helpful and friendly! He made the experience much more pleasant than it could have been.
8/19/2017
Robin M. VERIFIED CUSTOMER
Vehicle Make : Jeep
EXCELLENT SERVICE
8/19/2017
Bobby B. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks to Matt. Very professional.
8/19/2017
Madeleine D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nick went out of his way to be helpful and even cleaned up a couple spots that weren't your problem. And then I realized you had vaccuumed and cleaned the inside as well as washing the outside! I 'm thrilled.
8/19/2017
Suzie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did everything in an efficient and professional manner. Very pleased with my experience at Hendrick.
8/19/2017
David A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome job quick and prompt. Thanks for the great job.
8/19/2017
Cortez M. VERIFIED CUSTOMER
Vehicle Make : Kia
Great staff. Everything was done in a timely manner and they kept me updated during the entire process.
8/19/2017
Ajanee F. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was so friendly and my car looks amazing!!! Thanks
8/19/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Entire process was simple. Ryan Rice walked me through it and everything happened just as he said it would. This is the first time everything was completed exactly on the time predicted. The job was done right the first time. Thank you!
8/18/2017
Tanisha K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Wonderful experience with a wonderful staff
8/18/2017
Sherry M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service!
8/18/2017
Gerald C. VERIFIED CUSTOMER
Vehicle Make : Fiat
The repairs to my vehicle appear to be of excellent quality. The repairs were also done in a timely manner. Pretty satisfied with the job done.
8/18/2017
Dennis C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Likes the test updates
8/18/2017
Cheryl C. VERIFIED CUSTOMER
Vehicle Make : Kia
Fast and fantastic customer service. Not only was our vehicle repaired perfectly, it was like getting into a brand new clean car. Thank you for the extra touches. Highly recommended. A team of pure excellence!
8/18/2017
Garbee C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was satisfied once I got my car after second pickup. I had to take it back after the first time they said it was ready, They missed a repair the first time.