Very pleased, so happy to have my car back. Thank you so much guys!!
9/6/2017
Ivan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional staffing
9/6/2017
Kara R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Obviously getting hit by a car **** and having to take your car in to get fixed, but this was the best experience I've ever had dealing with this type of thing! Everyone was so nice and helpful. The service was quick which is very much appreciated! Job well done!
9/6/2017
Mitzi A. VERIFIED CUSTOMER
Vehicle Make : BMW
Well, this survey was more black and white than I thought it would be. Even though I was satisfied with my experience, it certainly wasn't without issues:
****) I had to call to find out the status of my car 4 out of 5 times. Email is a good notification, however, a phone call would should be first then the email.
2) The rental car was clean as far as vacuumed out however the inside windshield had a foggy film (like a smoke film) on it that was annoying.
3) Also, why did my car sit in the shop for almost 3 days before the parts arrival. You knew the bumper needed to be ordered. You knew that I was going to bring my car in on Monday 8/28, I called a whole week before I brought it in. Why wasn't it ordered prior to me bringing it in? then there was the issue of a wrong part and having to scramble to find the correct part. Because of this I didn't have my car for Labor Day weekend. It would have been nice to have it for the holiday.
9/6/2017
Jason And. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I would like to be kept informed on the progress of my repairs.
9/6/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would like to thank Kevin and the team for repairing and doing an excellent job on my car.
9/6/2017
Tammy A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was friendly and the repair was excellent. I would highly recommend your services to anyone who asked.
9/6/2017
Gary B. VERIFIED CUSTOMER
Vehicle Make : Honda
They have to reorder parts . The parts installed were not a perfect fit .
9/5/2017
Stephanie L. VERIFIED CUSTOMER
Vehicle Make : Volvo
John was excellent at providing a remarkable experience at a stressful time.
9/4/2017
June D. VERIFIED CUSTOMER
Vehicle Make : Toyota
every one was friendly and explained everything to me
especially that a was a woman alone, they made mevery comfortable. Thank you again.
June D
9/3/2017
Cathy M. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job.
9/3/2017
Daniel H. VERIFIED CUSTOMER
Vehicle Make : Subaru
It looks perfect and rides/drives as though nothing ever happened. I was informed regularly of progress. I am completely satisfied.
9/2/2017
Janice H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
everyone made me feel special. they kept me in the loop on our repairs. they took care of everything.
9/2/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Savannah and Randell are both outstanding team members.
They're care for the customer is fantastic! Great customer service!!
Score 10 out of 10.
Thank you for a seamless experience!
David C
9/2/2017
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : BMW
Staff were friendly, courteous and very professional
9/2/2017
Patricia J. VERIFIED CUSTOMER
Vehicle Make : Honda
Numerous voicemails left unanswered.
My car was hit in the parking lot the day after it was compleated.
I did not receive a phone call the day my car was compleated.
9/2/2017
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks, Hendrick Collision Center for a very positive experience with my car's repair! Looks great!
9/2/2017
Christophe V. VERIFIED CUSTOMER
Vehicle Make : Jeep
They kept me in the loop throughout the whole process. Will come back there.