Hendrick Collision Centers

Communication seems to be a problem. The guy who oversaw my repair admitted the insurance wanted to total my vehicle. I wasn't asked at all how I felt about repair vs totaling. In all honesty I'd rather have had the money for a down payment on a new Traverse. Then, no one called when my car was ready. I got an email but when I called to confirm my car was ready, (it was 430 on a Wednesday) I got voicemail. I left a message. No one called me back. The rental car place asked for the car back Thursday. So I returned it. Hoping my van was ready since I had called again and left a message on Thursday with no response. Friday afternoon I went to pick up my car. If was ready. But no one told me I was supposed to be bringing a check from the insurance company. I didn't receive a check. This would have been nice to get a call about. But instead they made me sit there while they called the insurance company. Again, if they'd told me I could have straightened everything out before I got there. I waited 2 hours. I had to reschedule 2 other appointments. Then I finally get my car. The rain guard above the window wasn't put back on properly. So I got to pull over on the side of the highway to fix it. Cars going past me at 70-80 mph.

Good and on time!

You guys did a great job on the bodywork repair and made the whole process easy.

great work

Great experience. Thank u!

They done excellent work I could not be more satisfied with the way my car looked when I got it back Matt who was my estimator goes over and Beyond on customer satisfaction I would recommend anyone to this collision repair shop

**** is a real professional; she and the team did an excellent job.

Wonderful staff. Took care of all my needs in regard to my car repair and the rental. I have recommended you to a few of my friends.

The entire staff was so friendly and kept me informed during the whole process. It was a great experience and although I hope I never need another repair, if I did, I would certainly come back to Hendrick.

The communication and work were both exceptional.

Great service, good work on time 4 th time I have a car fixed here.

Excellent service and done well quickly! I couldn't ask for more.

On a scale of **** to 5 you rate a 7. Thanks for a great job. Sincerely. Ken

Very happy with my service experience and all the personnel I interacted with. Thank you!

Superb service. Special kudos to Matt Darrington.

Very easy to work with. Kept me updated every step.

Y'all did a awesome job. Kevin was a great help!

Friendly efficient and a pleasure to deal with. Car also came out wonderful

Everyone was great! Very polite and organized and I am very pleased with the work done to my car. 10/10

Scott and the rest of the team did an outstanding job of handling my repairs. They exceeded my expectations from start to finish and even managed to beat the stated time to complete the repairs by two full days. Truly a job very well done.