Hendrick Collision Centers

Great job done by the Hendrick Collision Center team, thanks for returning my car like nothing happened. A quicker return call after a message was left would have made my experience even better, but over all it was a very good experience. Thanks!

The sound coming from the front drivers side that I expressed concerns about wasn't addressed. My car is now pulling to the right, when I was told that my car would get a 4 wheel alignment. My grill on the bottom is not painted silver like it was before I brought my car in for repairs. Today when I got in my car there was sign hanging on my rearview mirror stating that Darrin Gilpin had personally inspected my vehicle, which had to be fabricated because my vehicle wasn't finished Monday and Farron Gilpin was out today with surgery and won't return until Monday November the 13th.So with my car not being done correct the first time and the blatant lie saying that Farron Gilpin personally inspected my vehicle. I don't feel confident that I can get and honest good job done at Terry Labonte Collision Center.

I love how everyone was friendly from the time I walked in the door and I love how they got everything quickly!

Paul was extremely helpful throughout the process.

Scott was incredible. The level of customer service and genuine care he gave me was Outstanding.

You did a great job on my car and you were very quick with it it only took 2 days to fix and I appreciate you guys very much Thanks again for job well done

Kevin Kutz have great customer service. This is not always the case with dealerships. I appreciate the level of service I experienced. Thank you and good job!

This is the first time I've had to go through something like this and you all made the ENTIRE experience, easy, uncomplicated and the staff was very friendly.

Nice, clean facility. Professional and friendly staff that set proper expectations and then delivered on the promise. I would highly recommend this facility to anyone! Also like the convenience of Geico on-site inspection and work. Easy, seamless process under a bad circumstance.

Really appreciated Matt's email updates on our cars progress

Painless

I typically do not write reviews but sometimes quality work and service deserve to be recognized. I was anxious about taking a fairly new car in for paint and body repair. I am very picky and can easily spot bad body, paint, and clear coat work that many people might miss. I spoke with Karen Jankowski before making my decision on where to take my car and she assured me my expectations would be met. Turns out that car had to be totaled but due to Karen's work on that car I took a second car to her a few weeks later when it needed some paint and minor repair work. The car, a 2014 Emoril Blue BMW 3 series, needed paint work on both the hood and rear bumper/fender areas. I can gladly say the work exceeded my expectations. It was a 3 year old car and the color match was excellent. They also blended the color and clear coat out perfectly and I have a difficult time finding any transition line or area between the new paint work and the original factory finish. I also had them buff the entire car exterior. Their work was much better than the dealer work which had been performed just a few weeks earlier. I am actually planning to take my other cars to them for exterior wax and buff in a few weeks. I also particularly liked the automated email updates of my cars progress through each phase of repair and the knowledgeable replies from Karen when I asked specific questions via phone or email. If I ever need any paint or body work in the future (I hope never again) I will not hesitate to take it to Hendrick Luxury Collision in Charlotte and hand Karen Jankowski the keys.

The representative that assisted me was very nice but the overall experience was mediocre. When I? walked into the location there were several employees behind the counter no one acknowledged me. Seemed too busy to even greet me. I? had to interrupt them to get some assistance.

You all were great. Thank You! Excellent experience.

Matt Paolini was so great at making my experience convenient and in keeping me informed of the status and progress of my vehicle repair. He went above and beyond and made ma feel so comfortable and confident that my vehicle was in good hands! Thank you to Matt for easing this whole process for me!

You completed the repairs before date given. Liked the text updates. Detailed my car before returning. All good, I’m very happy.

Wonderful customer service. Basically painless. Thank you

Awesome customer

Excellent job everything is good as new. And the staff was extremely helpful and friendly. I especially appreciate the full detail wash upon pick up. Thank you !!

Great job. Enterprise poor Car Rental Service reflect bad on you since you are at the same location.