During the pick up process, the front desk employee was rude and didn’t exhibit the level of customer service that I’ve become accustomed to from my experiences with Lexus. Gary Williams was professional and courteous during the process. Thank you.
11/30/2017
Ralph N. VERIFIED CUSTOMER
Vehicle Make : Dodge
My vehicle was not fully repaired when I finally got to pick it up, which was almost a week later than my scheduled completion date. Upon arriving home with my vehicle, I had to adjust the factory fog light beam heighth that was replaced so that it matched the other side. I now, have to bring it back for further rapairs when scheduling time off from work is almost impossible for me.
11/30/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very smooth process and great work by the shop. Top to bottom great experience!
11/30/2017
Rajeev P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you for the outstanding job in fixing the rear end collision with my vehicle. It looks good as new!
11/29/2017
Susan F. VERIFIED CUSTOMER
Vehicle Make : Toyota
There were lots of dirty finger prints on the exterior and interior of the van. Also, the paint on the new door has many imperfections seen when the sun hits it.
11/29/2017
Marcus E. VERIFIED CUSTOMER
Vehicle Make : Nissan
The Hendricks team did a excellent job, thank you all very much Marcus E
11/29/2017
Richard M. VERIFIED CUSTOMER
Vehicle Make : Honda
Emily White was great...thanks again
11/29/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Have to return for a vanity plate to be replaced and mounted that the repair department threw away. Though Steve Nemeth offered right away to replace it when I brought to his attention. He was great to work with and kept me informed. I do need to contact him tomorrow about some scratches in the tint, that I had installed.
11/29/2017
Andrea J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Unsatified with the type of rental car and time it took to complete repairs. I bought the car two weeks prior at Hendricks Lexus and thought I would have received better service
11/28/2017
Darryl R. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks for the quality work done quickly.
11/28/2017
Clement I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Job!
11/28/2017
Kristopher G. VERIFIED CUSTOMER
Vehicle Make : GMC
Truck looks great!
11/28/2017
Jessie R. VERIFIED CUSTOMER
Vehicle Make : Dodge
The team did a great job and completed everything in a timely manner.
11/28/2017
Mattie P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent job well done. It's inspired me to get the whole car painted.
11/26/2017
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt Paolini was amazing from start to finish. You can tell he knows what he’s talking about and truly cares about making your car repair correctly.
I would recommend him any time.
11/26/2017
Glenn R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience through the entire process!
11/26/2017
Carolyn M. VERIFIED CUSTOMER
Vehicle Make : Ford
No my car is NOT repaired, it still will not back up and the engine light is back on . I am totally disappointed
11/26/2017
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Ford
Our collision coordinator was awesome. Great communicating.