Hendrick Collision Centers

My car looked beautiful inside and out. When it came time to pick up my car, I was shocked at the quick and smooth transaction. Dropping it off was a bit different since I had to deal with a few unreturned phone calls. I do feel that the front desk people could seem a bit more friendly since they seemed to mirror the doom from the clients who have just been in a car accident. Overall, the service was good.

Scott was great to work with. He was timely in his communication, transparent, and very respectful.

Rashey Mitchell was outstanding. She was very professional and kept me updated on the repairs while in process. Would come back if necessary, but hope not.

I love the text updates. They were quite helpful.

Ryan and everyone I dealt with was very friendly and helpful. They got my vechicle in and out and did a great job!

Car battery was dead when vehicle was picked up. They jumped it off and said it was kk, but next morning when going to work, it wouldn't start again. Never had an issue with battery before I took it here.

great service, appreciate the updates on the progress. high Quality work has my car looking like nothing ever happened. very thankful

They were amazing! Great customer service! I also gave a hug because they made me so happy! :)

The week before I turned my vehicle in for repairs, I dropped off the insurance estimate paperwork and informed the secretary I would need another estimate for the other damage to my vehicle, so I could inform my insurance company. When I dropped my vehicle off, I also informed the secretary AND the man who took my keys from me that I needed the estimate. On Friday, 17 Nov 17, I received several emails from a Rick Hendrick email account saying my vehicle was in the paint shop and I would be receiving an estimate shortly about the other damage to my vehicle. I did NOT receive any other contact from anybody at the collision center until Monday, 27 Nov 17, stating my vehicle was complete and ready for pick up. When I asked them about the estimate, they stated there was nothing about it in any of the paperwork. I contacted my insurance company, USAA, and informed them of all the actions which happened and they informed me they will look into this and review all the negative reviews on Yelp about the collision center. I will also let evryone know on all social media oulets about the poor customer service I received at this location. You have lost my business and I will NOT be coming back to get my other damage fixed on this vehicle and will NOT buy another vehicle from Rick Hendrick based off this experience.

Employees are always nice;my car always come back at 110%.

Repairs done on time. Staff went out of their way to ensure my satisfaction. Very pleased with Keith.

Absolutely love the service I received from Hendrick Collision.

The text message updates were inaccurate. They told me my car would be completed two days before it was actually completed. In the past, Gieco express repair shops have utilized the automatic text updates correctly.

Joe was very professional and worked with me every step of the way. The turnaround time was very fast. It was convenient to have a rental car place on site. The results of my fixed vehicle were great. Like it never happened. Thanks!

Excellent service.

Job well done. Excellent work. My Rogue came out as a new SUV again

Kevin was extremely helpful walking me through the whole process and keeping me updated on what was happening.

After having my first new car only one year, a friend backed into it and did quite a bit of damage. I called Lexus for guidance on the best place to get it repaired. They referred me to Hendrick! I checked their website to read the reviews! I requested Karen Jankowski to oversee our repair and business process! I couldn't have asked for more! She was awesome to work with! Gave frequent updates on the status of the repair and it was completed quickly! After some confusion on the insurance check, she helped straighten it out so I didn't have to wait any longer!!! Thanks Hendrick Luxury Collision Center for doing an awesome job and being so great to work with!!!!

I am 100 percent satisfied with the results of repairing my ford sports Trac. Not sure anyone else could match the results. Thanks Hendricks

The overall experience was very good. The only thing that would prevent me from rating it is excellent was the extended lead time (planned completion date was Nov 24th and actual completion date was Nov 29th), apparently due to the holiday and delay in getting parts. Had I been aware of this longer lead time up front, I would have been prepared to plan differently for my transportation needs while without my car. Otherwise, from the quality of workmanship to the frequent updates via text message, I found the overall experience very positive.