Nice courteous people and true to their word. Should I need another repair, I will call Hendrick first
12/6/2017
Ann S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dendi Lawrence handled my repair and she was great: clear, efficient, communicated really well, responded quickly. I had a heavy cold during the process, which made me kind of stupid, and Dendi was patience and good humor personified. Theresa Brannon was always very helpful. Could not have had a better experience. (This was the first time in my life that i’ve Had collision repair, so every aspect was new to me. Dendi took that into account and made sure I understood everything.)
12/6/2017
Wesley S. VERIFIED CUSTOMER
Vehicle Make : Honda
One of the worst customer experiences I've ever had. My wife and I were both lied to our faces and told my car had additional damages and that they would send a supplement to the insurance company so that the insurance company would pay for additional days on the car rental since the car was not completed in the estimated time. I called multiple times and my wife and I went to the office in person ready to turn in the rental to avoid additional charges and were assured that a supplement had been sent. Long story short, there was never a supplement that was sent and there was no additional damage to the car, therefore insurance did not cover additional days on the rental. No explanation was given as to why we were told there were additional damages when there were none, and there was no effort made to correct the situation until after my wife had to make another trip to the office to speak in person.
12/6/2017
Ophelia G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Just a little adjustment on the area of repair other than that we are quite ok
12/6/2017
Kevin M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Paul was excellent. Greatly appreciated the active communication throughout the process. The car looks great.
12/5/2017
Boyce &. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Customer Service and communications and Gary Williams did an excellent job all the way through. Had a chance to meet several members of the team and they all understand what customer service is all about. **** ****
12/5/2017
John And. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Wish Allstate Insurance was half as good as you all! Could have had my car back in two weeks less time.
12/5/2017
Lafayette N. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I expected thorough and professional service in restoring my XTS to good working order, and I believe that I got it.
12/5/2017
Gina H. VERIFIED CUSTOMER
Vehicle Make : Ford
I am so happy to have my Mustang back in in top shape. Thank you so much to the team at Jeff Gordon Chevrolet!
12/5/2017
Lonnie S. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome work , thank you!
12/3/2017
Tongme L. VERIFIED CUSTOMER
Vehicle Make : Ford
Fast and courteous. Very professional. Thank you
12/2/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Honda
Justin did a great job with my repair.
Car looks like new.
12/2/2017
Anna B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My head light still doesn't work
12/2/2017
Delorus D. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
All my concerns were answered and taken care of immediately everything promised me was given to me and anything that they couldn't do right away I was given extra time and extra help Services during that time
12/2/2017
Robert W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Did a great job! Kept it a little longer than expected but wanted the work done right so that was OK.
12/2/2017
Diane H. VERIFIED CUSTOMER
Vehicle Make : Honda
Best experience ever and the people were extremely accommodating!!!!
12/2/2017
William S. VERIFIED CUSTOMER
Vehicle Make : Kia
I chose Jeff Gordon Chevrolet because of the quality and customer service that I have previously had. This is the second time unfortunately I've had to have my car there and they did an outstanding job, and the management and customer service was second to none. Not only did they fix my car, but unfortunately my wife's car also hit a deer and it is there also so we are having it fixed also. Many thanks to the staff
12/2/2017
Annie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just like new cant tell where the scratches were. I just wish they could have put the perms plate on as well, all in all beautiful very professional