Very communicative. Appreciated phone calls and text updates.
1/6/2018
Kelly S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire team was great to work with and friendly. The service was fast and I appreciated the text updates a lot.
1/6/2018
Shaun L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Edgar Vanterpool did a great job keeping up with communication on the progress of my vehicle. Any issue I had he resolved them very quickly. Big thanks to him and his team.
1/6/2018
James W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service was great. Kept me well informed and the work was done quickly keeping my down time to a minimum. Very appreciated
1/5/2018
Robert P. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I may have an exhaust leak. I will monitor it and call.
1/5/2018
Ira ****. VERIFIED CUSTOMER
Vehicle Make : Mercedes
While the work on the car appears to be excellent (only based on having the car for one day), the customer service was certainly not what I expect from a Hendrick shop. Since 2007 I have purchased nine vehicles from Hendrick dealerships, the majority from Lexus. Every time I have entered a Lexus facility, either for purchase, maintenance, service, or parts, I have felt appreciated and that I was dealing with a professional and quality organization. Unfortunately, I did not get that feeling at your Luxury Collision Center. As a former CEO I recognize and appreciate great customer service. In the end, I have my car back and it looks good, but the experience was not what I thought I would receive.
1/5/2018
Tavaress S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Received vehicle earlier than expected. Also, they kept in touch with me via email with updates on my vehicle. Each staff member that I came in contact with was very nice, polite and respectful. Grateful the washed and cleaned vehicle as well, just overall pleased!
1/4/2018
Joanne B. VERIFIED CUSTOMER
Vehicle Make : Honda
Rod and his team did a fabulous job. My car is riding well, looks new and it was finished ahead of schedule!
1/4/2018
Dawn L. VERIFIED CUSTOMER
Vehicle Make : Buick
The whole process was smooth and as explained. My car looks great. Thanks to Matt and all the team - excellent customer service!
1/4/2018
Melody A. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have used this facility several times and the work they perform is exceptional. Randall is a pleasure to deal with.
1/4/2018
Joylan J. VERIFIED CUSTOMER
Vehicle Make : Toyota
My estimator Allison was awesome! She provided excellent customer service and always kept me update to date with the status of my repair. Also I loved the email status update notifications feature for my repair status. The sales reps at Enterprise that help me were friendly and helpful. I couldn’t ask for a better experience. I would definitely suggest Hendrick to anyone and everyone I know. Thank you again!!
1/4/2018
Michele C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Both the employees at Hendrick City Chevrolet who helped me as well as the Geico employees in the collision center there were the BEST I have ever encountered! I was amazed by the service and the genuine attention to detail and the friendliness. They were all superb!!!!
1/4/2018
Amy J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Pete was great.
1/4/2018
John V. VERIFIED CUSTOMER
Vehicle Make : Dodge
Looks like new
1/4/2018
Mary E. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate that Paul was on top of the quality of work that went into my car. He noticed that the paint applied did not match and sent it back to be repainted. I would recommend your shop for repairs to anyone!
1/4/2018
Larry B. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was was GREAT. Kept me up to date on every step and answered all my questions. Will use them again if the need arises
1/3/2018
Dennis P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kudos to Kevin and his Team!
Dennis Pinkleton
1/3/2018
Melissa F. VERIFIED CUSTOMER
Vehicle Make : Honda
Very satisfied. Repairs look great !
1/3/2018
Tammi H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys exceeded my expectations. I brought my vehicle in for the initial estimate with the Geico adjuster and the collision center got me in the next day, set up my rental reservation and kept me informed every step of the way. What really glew my mind was at pick-up. They had my car washed and vacuumed out. I never expected that. Y’all really “wowed” me. Thank you Dale Earnhardt Jr Collision Center Staff.