My SUV was given back to me with scratches on my dashboard. There were no scratches whatsoever on my dash when I left my SUV in the care of Hendricks Collision shop as it is a brand new truck. I am not happy.
12/3/2022
Brian A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Communication was an issue. It took 43 days to repair the car. I purchased the additional collision insurance for my rental car because I was under the impression that it would take no more than two weeks for the work. The rental car insurance cost me approximately $1500 dollars. Getting an accurate estimate of when the work would be finished was extremely difficult. Actually, despite my requests I never did get an estimate of how long it would take to repair the car just notification when it was finished. If I had known it was going to take so long I wouldn't have gotten the rental car.
12/2/2022
Jason D. VERIFIED CUSTOMER
Vehicle Make : Acura
Keith and christy are always a pleasure to work with
12/1/2022
Barry K. VERIFIED CUSTOMER
Vehicle Make : Honda
All went well!!
Thanks
11/26/2022
Sally B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Completely satisfied with workmanship. Had problem with Thursday appt and seven day it took to complete. Glad I didn’t have major repair.
11/26/2022
Clifford T. VERIFIED CUSTOMER
Vehicle Make : Honda
My rep was very professional and helpful.
11/26/2022
Jesse C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Pleased with every one. Chad was very helpful. Thanks
11/26/2022
Ronald K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ryan explained everything in detail and the workmanship was excellent.
11/26/2022
Walter W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs were good enough that I could not tell that there had been damage. The only thing was the paint fume odor in the car.
11/21/2022
Marcia Ann. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car is still not fixed. Had to bring it back immediately after I first picked it up so the front quarter panel could be painted, the front end aligned, the loose entry piece at the back door properly mounted so it would stay secure, side window wind noise eliminated. I was notified on Saturday (11-19) that car was ready. It wasn't. The front quarter panel still needs the chips in the paint fixed, the entry piece at the back left door is easily lifted up and removed with my disabled thumb! I have no idea if it has been aligned or if the wind noise has been fixed; based on what wasn't done I'd guess the other items still haven't been fixed. I will definitely need written documentation of the alignment with the numbers for prealignment and post alignment. I will also need documentation re the paint work, the door entry issue, and the wind noise repair. At this point I have lost faith that the other $8,000 in repairs were properly done based on these simple fixes that were not handled.
11/20/2022
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service and communication were horrible.
11/20/2022
John M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Previously submitted. Team over there is terrific ( Jane, Sarah, and Dendy ) and work done was excellent.
11/20/2022
Ronald K. VERIFIED CUSTOMER
Vehicle Make : GMC
great from start to finsh from day one to the end thankeyou
11/20/2022
William M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Well done! I know the delay for parts was beyond your control. But the final result was great. No complaints.
11/20/2022
Brandon R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
N/A
11/20/2022
Robert S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Both of my cars were repaired recently at RHC and they came out of the repairs looking like new. Ashley is awesome. She made the repairs on both cars a smooth process. I will use RHC in the future if I have any more accidents. Hopefully that won't be the case.
11/14/2022
Jordana M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you, my son's car is as good as new after his collision. Your team did a great job
11/13/2022
Richard N. VERIFIED CUSTOMER
Vehicle Make : Honda
This was the third time have used Rick Hendrick and it was as before another pleasant experience. Estimator Ryan Rice did an excellent job. I highly recommend Rick Hendrick in Norfolk, VA.