Hendrick Collision Centers

Very attentive and expeditions service. Got me vehicle repaired well ahead of schedule. I am a very satisfied customer.

Finding a large metal fan, covered in dirt in the backseat of my vehicle after "repair" was unacceptable. Zero respect for property was conveyed. It also made it completely clear that the work performed wasn't checked before announcing it complete.

Great customer service and nice people.

Outstanding customer service!

Keep doing what your doing. Completely satisfied

This was one of the best experiences I have ever had with a car repair company. The customer service was OUTSTANDING.They made the whole incident as easy on me as they could. I would recommend them to everyone... Again OUTSTANDING customer service by all involved.

Jesus healed Ten lepers. Only one of them returned to thank Him. I'm the one who came back. Thanks a million for a job well done.

The vehicle was not completely fixed. I had to return my vehicle back for additional work to be completed.

Would recommend including wording in text messages stating thst all text updates require confirmation over the phone.

Professional, courteous, set clear timing expectations and delivered. A 10 out of 10 outstanding experience.

Very good experience with rental and repairs. Thank you very pleased

They did an excellent job repairing my car and within a good time frame.

They did a good job

Everyone is so polite and professional. I was addressed as Ms. Lucas which is more formal than I'm used to but I like it, it's just professional. Stan Lynch is great; he's friendly and helpful. You have excellent customer service.

If there can be an upside to having body repair work done on my car, it would be the great experience I had at Hendrick Collision Center South. From my first conversation with Anne to all of the follow up calls with Jason, I was so impressed with the high level of customer service I received - such a refreshing change from many places these days! My repair was finished quickly and my car looks like new. Top notch!

My car looks awesome! Carlos and Andrew did a fantastic job of making it a quick and easy process! I really appreciate it! Will definitely come back if I need future repairs!

Everything went as promised.

Randall did an excellent job by working with the insurance company, He delivered my vehicle back on time as promised, and the work was exceptional. Very pleased!

Rick was great. Kept me updated. My car looks awesome!

I received very little communication from the collision center during the nearly 4 week time period my vehicle was there. My phone calls/ voice mails were not returned. I called mutiple times and the advisor dedicated to my claim was never available. The only updates I received on the status of my car was from the receptionist, who at no fault of his own, knew very little about my vehicle’s status, but did his best to obtain an update, albeit vague one. The last auto email I received was on ****/24/18 stating my vehicle was nearing completion, was on track for it’s pick up date of ****/26/18 and I’d be contacted if there were any delays. The next communication of any kind I received was on 2/****/18 stating that my vehicle was “done”, but at BMW for final inspection and would be ready the following day, Friday, or Saturday at the latest. Again, I heard nothing. On Saturday, 2/4 I contacted BMW where I learned more about what was going on with the vehicle than I had in the three previous weeks. The car was not “done” and was still awaiting parts. I was contacted by the collision center the following Wednesday afternoon, 2/7, notifying me that my vehicle was ready for pick up. Very disappointing customer service experience with Hendrick Collision.