The process took longer than anticipated, there were updates but the communication about my car was hard via mobile. After picking up my car the service men who worked on it threw my personal items in my trunk all over the place. I had to rearrange my trunk and double check to see if anything wasn’t broken because of how my items were placed in my trunk. They did a good job on the repairs but the after works was not as satisfactory. Very disappointed with how they mis-treated my vehicle.
2/28/2018
Hoai Huong. VERIFIED CUSTOMER
Vehicle Make : Lexus
Satisfied with the repair on my car. Advisor was helpful, knowledgeable, and friendly. Office was clean and inviting. Front desk person was not friendly or welcoming.
2/28/2018
**** C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The quality of service was outstanding. Everyone was very friendly and competent. Chet Hubbard went above and beyond my expectations. He was very professional and informative throughout the entire process. He contacted me at a minimum every other day with updates on the status of my Lexus. He truly cared about delivering exceptional quality. I highly recommend the Hendrick Luxury Collision Center off Independence Blvd for any repair needs!
2/28/2018
Chris D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
From the front end staff to Brett, the experience was extremely pleasant. They addressed all of my concerns and then some. Would 100% recommend Rick Hendricks to anyone needing auto repairs.
2/28/2018
Earl G. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff is awesome! The text updates and phone call updates are wonderfully appreciated. The vehicle repairs are lovely.
2/28/2018
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I liked how the collision center kept me up to date on all the repairs and checked all areas of the car to make sure it was safe to drive, I also liked how I was treated by the Collison center as they were very concerned about me and caring, I will make sure I let everyone know that they can trust Jeff Gordon
To make everything right and I will send them to Jeff Gordon Chevrolet. Pamela P
2/28/2018
Abriel W. VERIFIED CUSTOMER
Vehicle Make : Dodge
They did a great job fixing and cleaning my car !
2/28/2018
Vincent M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your people handled the insurance problems very well. And worked with me well because I am from out of town and was 2 hrs away.
2/28/2018
Toyota Motor. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am completely satisfied with time and quality of the repairs
2/28/2018
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You listened to me about a unforeseen problem and fixed it very quickly. You delivered my car on time. Thanks
2/27/2018
Brittany F. VERIFIED CUSTOMER
Vehicle Make : Mazda
W
2/27/2018
Diane P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Have never used a dealership before, but, after my experience with JG personnel,I will ALWAYS use J.G. repair shops.
VERY SATISFIED with the service Jim provided.
2/27/2018
Charles B. VERIFIED CUSTOMER
Vehicle Make : Jeep
great work and communication
2/27/2018
Dean T. VERIFIED CUSTOMER
Vehicle Make : GMC
Two issues were found with the vehicle, neither of which were there before the repair work. ****) Knocking noise from rear of vehicle when brakes applied. 2) Check engine indicator lamp permanently lit on dashboard. No explanation was given as to why these issues are now occurring and I’m now having to take time with other mechanics to figure out why. I do not expect to pick up a repaired vehicle and then encounter new issues. This is not very professional.
2/27/2018
Gary M. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciated the feedback regarding the completion date of my repairs and the updates. I also appreciated that they worked with my insurance company to get only BMW parts and not after market parts for my BMW.
2/26/2018
Jeannine W. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the time I walked into the center, I was treated with respect. Amy made me feel welcomed and was I greeted with a smile plus I didn't have to wait to me seen. I initially went in for just an estimate but because of how I was treated, I decided to trust them to repair my 4 month old 2018 Toyota Camry XLE. Kyle Watson and his team did such a great job on my car, I cannot even tell anything ever happened to it. Kyle was awesome to work with and I wouldn't hesitate to refer anyone that needs body work on their cars to Kyle and Hendrick Collision. Thank you Kyle, Amy, and everyone at Hendrick Collision!!
2/26/2018
Paula Pettavino. VERIFIED CUSTOMER
Vehicle Make : Porsche
Scott did a really nice job
2/26/2018
Osborne Electric. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took a little longer than expected but they did a good job and Victoria was very pleasant to deal with.
2/25/2018
John K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and great service.Thanks
2/25/2018
Rich E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Susan and Tyler were personal, professional, and accommodating which is why I have been a Toyota owner for the last 11 years. Thank you both, you exceeded my expectations, which were already very high!