Hendrick Collision Centers

It was not ready on 3/23 when I was told it would be ready. I had to pay an additional $54 in insurance on my rental because it was not completed on 3/24 due to the business hours and being closed Sunday. I should not have had to pay the extra 3 days for insurance when I was told in writing it would be ready on 3/23. That was very disappointing.

Paul was thorough, friendly, and efficient. Great customer service!

Very professional. I was very pleased with my experience with them.

My car looks brand new again thank you!

Everyone from your people at the counter to the Geico rep were extroidinarily nice and accommodating-couldn’t have asked for a better crew-thanks

Very professional and courteous

Your team did an excellent job of keeping me well informed. I was truly impressed with everyone’s professionalism. Kudos for all!!

Thank you for a great job. Also for being on schedule

First I was very happy with the customer service from Geico. My car was done quicker than expected which made me happy

I’m completely impressed with the daily updates and the outstanding service service. Thank You!

I want to thank the Hendrick's collision crew and Geico insurance for making my repair easy and seamless. It is very frustrating when someone else damages your vehicle and you have to pay for it but Hendricks collision made the experience easier and took very good care of me!

As expected, everyone was very nice and professional. The Final product was great. Second time for repairs and shop. Observation: you guys really take your time to Richard perfection. Emphasis on time.

I thought the repair was done well. However i was worried about the noise in my tires i brought it up several times that was my main concern. An employee drove it to hear the noise said it was in the tires. I spoke to my husband who had mentioned that it may need a wheel alignment as it wasn't making this noise last time I got a wheel alignment he said he would look into it but never followed up. Looking at the description of the items that were repaired I assume he did do the wheel alignment. He said they would check everything out and let me know but they never let me know anything so I assumed it was fine but yet my car still makes the same noise. However he mentioned it maybe the tires so that can very well be I wish they would have communicated a little bit more regarding the issue. Also they called me and said that the final step was a detail for the car when I picked it up it was pretty dusty I wiped it off to drive off which was fine because my car wasnt at its cleanest when i dropped it off. However throughout the day when I was driving it I turn around and I got dust everywhere! Passenger side door has a white marks, just dust and dirt no biggy but I would think that they would try to wipe the stuff off. Instead i had to spend time cleaning everything. However I thought everybody was very friendly and the work done on the repair came out really good. It was not a bad experience, those are just my comments about what could be done better next time.

I was deeply concerned after my accident, if my car would be repaired to my satisfaction. Would the repair be noticeable? I had no rental insurance. How long would I need a rental? I didn’t know what to expect. Since I have worked with the Hendricks Lexus service department and have been very satisfied, I chose Hendricks Lexus collision for repairs. I could not be more satisfied! Paul Retter, the collision center Manager, kept me informed from start to finish. He gave me the estimate, gave me progress reports, and most of all, finished the job a week early. The car looks like new. The service was outstanding and Paul took into account my rental concerns and work hard to get the job done early! What more can I say? The people at Hendricks Collision Center were all great. Their work is superb and they made a bad situation into a pleasant outcome. Thank you so much for your dedication and professionalism.

I was very happy with how my car looked, they did a fantastic job!

Service was excellent and communication was constant Very happy with the service from Hendrick Collision

Friendly

Rod is expertly thorough and reliably communicative. Throughout this experience, he maintained the highest standards of a service oriented individual. I could not be more pleased with the results.

Did not follow up on what was supposed to be done. Did not get updated. Did not get status reports. I had to call and complain to get progress after three days. Paper work was in another person’s name. Do what you say you will.

****. Damage to passenger side mirror was not addressed. 2. Received "we're almost done" SMS 24 hours after being notified by phone that service was complete.