A very positive experience from start to finish. Staff were very professional and treated me with respect
2/17/2023
Diana S. VERIFIED CUSTOMER
Vehicle Make : Honda
I have already sent my comments. Did you not receive them? I was
very satisfied with my experience there. Thank you to all who worked on my car getting it back in good shape after the goose strike my car suffered.
2/17/2023
Al J. VERIFIED CUSTOMER
Vehicle Make : Honda
Thumbs up for Martha - handling the "front" office.
Thumbs up for Abby- guiding the car and me through the repair process.
2/16/2023
Dennys M. VERIFIED CUSTOMER
Vehicle Make : Honda
Good thank you for the service
2/16/2023
Lauren G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jim was incredibly kind, helpful, and understanding. It was a pleasure communicating with him. As for the collision team who fixed my car, they did an incredible job. It looks better than new and I really appreciate their willingness to help fix my backup camera when I got my car back and it wasn’t working. Thank you all so much for your hard work and great customer service!
2/15/2023
Nancy G. VERIFIED CUSTOMER
Vehicle Make : Honda
Work was well done. Only complaint was how long it took to get appt
2/15/2023
Katie N. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staffs and Mike are very helpful.
2/15/2023
Susan G. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks great. Everyone I came in contact was friendly knowledgeable and professional. Can't ask for more than that!
2/13/2023
Linda A. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional, kept me updated,car repaired timely.. easy access to rental car.:
Very friendly staff
2/12/2023
Susan D. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks great!!
2/12/2023
Michael M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Hands down the best experience.....our service contact kept us updated though the entire process. Great result in repair work.
2/12/2023
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Car looks great and the communication was tops!
2/11/2023
Charles M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was done in a timely manner and everyone that I contacted gave me updates on the status of my car.
2/11/2023
Kiffany S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The overall work and customer service was great.
I think there is an opportunity for you to offer loaner vehicles and to have a plan for unsolicited/routine updates on the progress of the repairs. I had good responses upon my request.
2/10/2023
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Covered in previous survey but continue to be happy with the work.
2/8/2023
Cedric J. VERIFIED CUSTOMER
Vehicle Make : GMC
Great customer service by the two ladies that work the front desk and the claims adjuster.
Quality service performed on the repairs ????????????????
2/8/2023
Heidi B. VERIFIED CUSTOMER
Vehicle Make : Honda
Service experience was five stars for timeliness, professionalism and problem resolution. A HUGH thank you to Brandon Butts, Collision Estimator, for his outstanding customer service. Brandon was professional, knowledgeable and friendly as he patiently listened to the issues I had been dealing with since picking up my vehicle after the accident repair (September 2021) and then diligently proceeded to resolve the problems. His attention to detail and follow up service was excellent and very much appreciated. Brandon Butts is an asset to Hendrick Collision Center. Thank you Brandon!