The front desk staff was very helpful, professional, courteous, and friendly. Ryan was also awesome he kept me informed on each step of the repair. And the outcome of the repair is immaculate.
6/1/2018
Jo W. VERIFIED CUSTOMER
Vehicle Make : Honda
First class service. Really good work
6/1/2018
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Acura
Delayed bc of further damage caused to my vehicle
Initial quote was short of actual cost
Nothing to do with the people, they were great.
6/1/2018
Edward C. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looked very clean and drives fine
Thanks
6/1/2018
Chittaranjan N. VERIFIED CUSTOMER
Vehicle Make : Acura
John was very helpful and courteous
6/1/2018
James W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Appreciate the work done and professionalism of the staff
6/1/2018
William G. VERIFIED CUSTOMER
Vehicle Make : Ford
Thx
6/1/2018
Leah R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service, punctual and through.
6/1/2018
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Overall I had a great experience! But in the beginning it was rough. The customer service was the worst part. I couldn't get in touch with anyone about my car and the rep assigned to me never called me back and I left numerous voicemails. Once they changed my rep, everything was much better.
6/1/2018
Brian G. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Thx!
6/1/2018
Eva T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Good information via SMS. Prefer that berore being called all the time.
Also the repair was done 6 days faster than promised-awesome!!!
6/1/2018
Carmen J. VERIFIED CUSTOMER
Vehicle Make : Toyota
The crew I came in contact with was knowledgeable and pleasant, thank you.
6/1/2018
Anne E. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job thanks
6/1/2018
Sally C. VERIFIED CUSTOMER
Vehicle Make : Honda
It took 2 months for my car to be repaired. Dale Jr. was unable to fix my car and it had to be sent to the dealership to finish the repairs. When I went to pick it up, I found a part that was not fixed even though the shop checked the car when it returned from the dealership.
6/1/2018
Marion A. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am extremely satisfied with the service I received from Hendrick Luxury Collision. Chett Hubbard and the entire staff went over and beyond my expectations to see that I was frequently informed about the progress of the repair. I was able to visit and view the repair process at my convenience. Overall, a 5 Star experience. My car looks and performs like nothing ever happened to it...I just can't express in words how happy I am with the way I was treated, and the courtesy and professionalism displayed by the staff. Thank you Hendrick Luxury Collision!
6/1/2018
Roger J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
5/31/2018
Andrew F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
5/31/2018
Phil D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Repairs where made quickly and you cannot tell it was damaged
5/31/2018
Kelly J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional and courteous. Especially Kevin and Curtis.
5/31/2018
Judith L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
First thing.. you can never get an estimated amount
Of time for you having my car and having a rental!
Second.. I finally got
My car back and third time I used my trunk it won't shut!! Had to wait till I could get
Off work and drive it back down to charlotte to have you look at it.. they said all they had to do was use the handle and it worked.. don't believe that because I tried everything NOT to have to go back.. now two days later the same thing happened!!!
The first time I called and left a voice mail about my problem and it was two days later I got a response . Now I called yesterday and still no reply!!
I want my car fixed and not have to keep driving an hour or more to let them look at it. Fix it the first time!!!