Great communication from Gary and Deanna through out the 3 week process. They made me feel like they cared about my car and me.
6/21/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
Enjoyed getting the email and phone call updates.
6/21/2018
Theckla S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Chet Hubbard was extremely helpful to me and made this difficult situation much easier. His advice was exactly what I needed and he kept me completely updated during the entire repair experience.
6/21/2018
Sharon H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was taken in at 8am Monday June 11. We were told it would be ready Thursday June 14. I got an email right after I dropped off the car. I was never informed of any status and I called in late afternoon on Thursday and was told it was not ready. I again had to call in Friday June 15 and again Monday June 18 to find out it was still not ready. Tyler was terrible and promised to call with status 3 times but never did. My husband talked to a manager named Jake who apologized for the poor service. Finally I got a call Tuesday June 19 and picked up the car. No one bothered to apologize for the delay. I received an email from Hendrick AFTER I picked my car up. What happened to all the status updates...absolutely none were ever received. Today I was informed a supplement was filed with my insurance company. Ridiculous that anymore $ was paid for the terrible service. The work looks great but I would NEVER recommend Hendrick for any body work. Sharon H
6/21/2018
Robert K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Real Pros!!
6/21/2018
Jeanne Michele. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I enjoyed the personal attention that I was given.
6/21/2018
William K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional, courteous, all went according to plan. Work completed faster than anticipated.
6/20/2018
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Kia
Other than the repairs taking a little longer than normal (not Rick Hendricks fault) I have no complaints and am very satisfied with my overall service.
6/20/2018
Shannon T. VERIFIED CUSTOMER
Vehicle Make : BMW
Very pleased! Thank you for a good experience!
6/20/2018
Robert . VERIFIED CUSTOMER
Vehicle Make : GMC
I am very pleased with the total experience. Matt was a pleasure to work with and did everything he could to make sure that I was satisfied. This included being very responsive to my questions. He also took special interest in keeping tabs as the work progressed. I picked the suv up today and all work performed seems extremely well done.
6/20/2018
Travis C. VERIFIED CUSTOMER
Vehicle Make : Honda
Work quality is excellent. Also very convenient having Enterprise in the building. But it took me two weeks to get it in the shop and scheduled.
6/20/2018
Yue J. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great
6/20/2018
William C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great customer service experience. Great quality workmanship. I will recommend your facility to friends and family.
6/20/2018
Nicole G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car came back like it wasn’t even in an accident. Dendi Willard was amazing, and always kept me up to date on all the process on my car.
6/20/2018
Robyn C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Randall was great to work with and kept me informed of progress
6/20/2018
Sybil S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for making this easy and what a wonderful job you did repairing my wife's car
6/20/2018
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Honda
great customer service. loved how they kept us posted every step of the way. loved how they let us know by phone call and email that the car was done. this is our second time using them, and we will continue to choose them for all of our repair needs. great service. and of course, great result for the car repair!
6/20/2018
David A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Just keep up the good work and I’ll be sure to mention you guys whenever my friends and family need help
6/20/2018
Diane Y. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Helpful, friendly staff. Fabulous window replacement and excellent paint job. Highly recommend this team.
6/19/2018
Donald H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I wish more collision shops were more like you. Professional, informative and knowledgeable. It was a pleasure dealing with the employees of Hendrick Collision.